Members can now search for their symptoms from a curated list with smart matching.
In many ways, 2021 turned out to be a lot like 2020: more hand sanitizer, more work from home, a couple of lockdowns here and there… Needless to say, the pandemic has certainly left its mark on humanity. The second half of this last year held some more encouraging developments, though: the COVID-19 vaccine, plummeting pandemic-related hospitalizations, and decreasing rate of infections! There is so much more to celebrate now that progress is being made.
We take great pride in the Dialogue application optimizations that have been implemented this year. Our team is always striving to make access to care easy and inclusive to all members, and we’re able to do so by incorporating important feedback from real Dialogue users!
Members can now search for their symptoms from a curated list with smart matching.
Members can quickly see which days have available appointments.
Members can quickly find care plans sent to them by the care team.
Our web application meets AODA (Accessibility for Ontarians with Disabilities Act) compliance requirements, making it accessible to members with any visual, physical, cognitive, or audio disability.
Diversity and inclusion are a top priority for Dialogue. Our application now allows members to share a preferred first name as well as a gender identity, ensuring that we address all of our members correctly.
“While on vacation in a chalet in the middle of the woods but with an internet connection, I was able to deal with a clinical nurse from Dialogue to obtain a prescription for a urinary tract infection I was struggling with. We chatted, and she told me that she was sending the prescription to a pharmacy in the town the chalet was located in. 30 minutes later, I was called from the pharmacy to let me know they had received the prescription and were preparing it for me. Thank you to my employer for subscribing to this service! I was able to relieve my infection quickly and enjoy my stay.”
“I received a service that exceeded my expectations with Dialogue! In addition to being a quick solution, I was able to consult professionals from home by video call via their platform, which saves me time and money. They follow up to make sure everything is okay! In addition, I asked questions very late in the day, and I was told that I was going to have answers by early morning. Much to my astonishment, they answered me around midnight and I had everything I needed to make an appointment the next morning (on a weekend!). What more can I say? Just WOW!”
“Moving to Montreal for a new job, I arrived with my family and no family doctor or network of friends to reach out to in order to find one. My company uses Dialogue to support the staff in getting access to appropriate care. I had the opportunity to use the service within my first couple of weeks and found that Dialogue helped me navigate the system and get access to a medical professional right away. This saved me tons of personal time, and also reduced the overhead on an overburdened medical system.”
Clients and Partners
Our Integrated Health Platform™ (IHP) was built on the principles amassed through rigorous research and interviews with HR managers and Dialogue’s existing members. The app represents a one-stop shop for any health inquiry, created specifically to eliminate the pain points of managing multiple benefits programs. Its launch at the beginning of this year aimed to help both employers and their organizational members reap the benefits of accessing health and wellness professionals via a single app.
Primary Care, providing virtual access to treat non-urgent physical issues;
Stress + Mental Health, improving well-being and productivity through a blend of clinically-proven self-led therapy and robust practitioner-led services; and
Employee Assistance Program (EAP), providing essential wellness services to stay happy and healthy, integrated into a modern digital-first platform that employees love.
May 2021 brought with it the acquisition of Australia-based iCBT leader, ehub Health. The partnership has allowed Dialogue to offer a robust iCBT (internet-based cognitive behavioural therapy) suite integrated into our own Integrated Health Platform, the goal being to complement traditional mental health offerings with a self-led component.
This acquisition rounds out Dialogue’s end-to-end approach to mental healthcare and creates a differentiated offering that is unparalleled in the Canadian market.
Designed for organizational leaders, HR professionals, insurance carriers, employee benefits consultants, and those who are interested in leading happier, healthier teams, our second annual conference featured industry-leading keynote speakers covering a range of topics including:
Our presenters’ backgrounds varied – from psychologists to diversity and inclusion specialists, to corporate executives, to an astronaut (yes, seriously!) – but all rooted for the same common goal: the importance of wellness at work.
Relive the presentations from our 2021 event.
Finally, we finished off the fall season with a nod from Deloitte by being recognized as a winner in the Fast 50 category in the 2021 Deloitte Technology Fast 50 program! Sitting happily in 8th place out of 50, our rapid revenue growth, entrepreneurial spirit and bold innovation helped make us a worthy contender.
One of our values is that we are Shackletons!
We set ambitious goals and do everything humanly possible to get there, even when the odds are stacked against us. Some recipients of our Shackleton Award who have reflected this value over 2021 include:
Our quarterly internal hackathons have also allowed Dialogue employees to make suggestions for ways we would improve our product and work cross-functionally on those solutions. Some winning ideas from this year include:
Much-needed support can be disjointed and sometimes inadequate when starting a family. We’re looking to develop functionality that will accompany parents (prenatal and postpartum) and make sure no questions go unanswered.
Every year, 3 million Canadians battle cancer. We want to provide better educational material and develop functionality to help assess a patient’s possible risk level and contribute to early prevention.
Canadians love their fitness watches; in fact, 15% to 30% of us are having our vitals, physical activity and nutrition tracked as we speak! We hope to create an integration that provides custom, proactive insights to better manage health outcomes.
of the Canadian population
Dialogue babies were born
Community involvement has always been important at Dialogue. We encourage employees to look outside of themselves to get involved with organizations or causes that can use the extra help while benefiting from some sorely missed face-to-face time with colleagues. Here are some of our highlights from this year.
The race to the South Pole was on! Well… not literally, but teams tracked the number of kilometres travelled walking or running on Strava. Together, 125 employees covered over 21,000 KM, raising close to $30,000 to help fight poverty through United Way Centraide.
Dialogue participated in the Halloween Rallye for Sainte-Justine to raise over $2,300 for pediatric medicine to the next level and save even more young lives.
What would you do if you were CEO for the day?
This is the question we surveyed Dialogue employees to submit ideas for. The ideas we committed to implementing included three extra mental health days per employee as well as half-day Fridays during the summer! The initiative generated hundreds of interesting ideas and more will be rolled out in 2022 and beyond.
We’ve revisited our Talent Acquisition Playbook and conducted manager training sessions to keep diversity a top priority. We also prioritized a more diversified hiring panel to encourage fair representation across the board.
We aim for continuous improvement and awareness by hosting internal training sessions for managers and Lunch & Learn events with diversity and inclusion experts like Maya Toussaint.
Dialogue employees held presentations on different cultural and religious traditions during the Dialogue Updates all-hands meetings, encouraging new voices (and customs) to be heard!
With over 15 years of board experience spanning multiple sectors, Tim also chairs Dialogue’s audit committee. Further building the bench strength within our board of directors will allow us to continue delivering on our commitment to delivering high-quality care to our members and customers.
Canada Life became the first insurer in the country to offer Dialogue’s iCBT program as part of its virtual healthcare offering in December 2021. All Consult+ members across Canada now have access to mental health support anytime, anywhere.
Read his thought piece on our transition towards TSX:CARE.
“Bringing Dialogue to market was a special milestone for all of us, both professionally and personally. But it was only one day in our long journey to provide convenient access to quality care to more members and more organizations. Our innovation won’t stop here; we have so much more to look forward to in the months and years to come.”
“Every year, I am in awe of how much is accomplished in such a short time. Dialogue’s fifth year was no exception. It brought us a wealth of new experiences, giving us the opportunity to increase our reach and impact, and forge new relationships with members, colleagues and investors.”
“We’re building systems that power virtual care services available to members and their families. With a volume of patients needing help that is growing every day, great technology is key to dramatically scaling the efficiency and safety of healthcare services.”
Take a peek at our previous achievements.