Mental Health

Family &
Relationship

Legal &
Financial

Work &
Career

EMPLOYEE ASSISTANCE PROGRAM (EAP)

Reimagined around the employee experience

Essential wellness services to stay happy and healthy, integrated into a modern digital-first platform that employees love.

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50,000+ organizations rely on Dialogue for their organizational well-being.

Why the future of an EAP is virtual

According to Benefits Canada^[1], there is an increasing willingness to get help via virtual counselling for mental health concerns and other work-life issues. Not only is this becoming the preferred path for plan members, but there are also major benefits for organizations and employees when going virtual.

SLOW, CONFUSING EXPERIENCE

Traditional EAPs

An outdated, confusing experience (i.e. 1-800 number) reduces effectiveness and results in low usage (~11% on average).
Appointments often occur days, even weeks, later and the member has little choice over the date or time.
Heavy reliance on an external network of part-time professionals can result in inconsistent response times, a fragmented member experience, and below average satisfaction with services.

FAST, INTEGRATED EXPERIENCE

Dialogue’s Virtual EAP

Our 100% virtual model promotes higher adoption with quick access to all services from a Integrated Health Platform™.
Appointments are available within 24hrs, and booking is done via the app, so members can select the date and time most convenient for them.
Dialogue’s team consists of dedicated professionals, which leads to fast, reliable response times and high quality of service, including follow-ups with every member to ensure they get back on their feet quickly.

Our reimagined EAP
built around employee experience

All the professional consulting services you’d expect in a leading EAP, but faster, more
accessible, and focused on driving positive outcomes more quickly.

Mental Health

Work & Career

Legal & Financial

Family & Relationship

Workplace Referral

Substance Use

Mental Health

Resources for a happier, healthier you

Mood disorders (depression, anxiety, etc.)
Insomnia & fatigue
Stress
Anger & emotion regulation
Grief & bereavement
Problematic substance use

Work & Career

Speak with a counsellor for work-related issues

Professional development
Work performance
Workplace conflict
Career orientation
Workplace stress
Manager consultation & employee referral

Legal & Financial

Get legal and financial help

Legal & Financial
Civil & Criminal Law
(consumer protection, contracts, etc.)
Property Law (commercial, redientials, etc,)
Bankruptcy & debt
Real estate, mortgage, retirement planning

Family & Relationship

Support with family and relationship matters

Parenting
Relationships & intimacy
Conflict resolution
Family dynamics
Assistance in navigating childcare or eldercare

Workplace Referral

Enabling managers to guide members towards needed support

Secure and consensual referral process
Mental health support for live, virtual assessment, counselling, and referrals as needed
Confidential reporting
Add-on service. Conditions apply.

Substance Use

Assessment, guidance and support for substance use issues

Substance use assessment
Short-term counselling sessions for guidance, motivational support, and monitoring prior to out-referral as needed
Referral to specialized resources or treatment as needed
Add-on service. Conditions apply.

Dialogue’s virtual EAP offers a better,
more reliable experience for organizations
and their members

A fast, simplified experience enables organizational leaders like you to drive higher engagement
with your EAP, resulting in a more positive work-life balance for your entire workforce.

For Organizations For Members

For Organizations

Outcomes-driven program supported by a dedicated customer success manager
Transparent and aggregated self-serve reporting on program adoption, member satisfaction, and other key utilization and health metrics
Educational materials and onboarding toolkit to promote adoption and engagement
Virtual model facilitates scalability and better response times, even during spikes
Seamless integration to Dialogue’s other health and wellness programs
Secure and confidential referral and reporting process through workplace referral service (Add-on service. Conditions apply.)

For Members

All services available from a centralized, digital platform (single sign-on)
Personalized assessment within minutes and counselling appointments within 24 hours
Confidential, live virtual sessions (no commuting!) plus follow-ups after every consultation
Option to continue with the same professional (additional fees may apply)
On-demand access to self-guided articles and tips for a variety of wellness topics

Testimonials

What people are saying about us

I’ve never received such efficient service in my life.

I was having a very hard time in the morning, and I had an appointment with someone that same day at 5:20 P.M. Honestly, I never would have imagined getting such service. The speed and efficiency will make me much less hesitant to seek help in the future. You don’t even need to think twice about it. Thank you!

Dialogue member

With Dialogue, it’s so easy and efficient! I highly recommend Dialogue’s EAP.

I needed support and advice for managing my stress. I immediately thought about the Dialogue application.The service was exceptional! I chatted with someone by text and was able to get an appointment with a specialist within two hours. The call lasted nearly an hour, and I was referred to the manager assistance program. Right after I hung up, I received a notification from the relevant department and was given an appointment with a guidance counsellor the next day.

Dialogue member

“It’s digital, easy to use, and there are follow-ups afterwards.

This is an experience that people will remember, and that’s what we want. When we’re able to make our benefits programs modern and distinctive, it’s a win-win for everyone.

Olivier Ouellet Director of Benefits and Wellness at PSP Investments

Help Centre

Reimagined around the employee experience

50,000+ organizations rely on Dialogue for their organizational well-being.