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Mental health

Mental Health

Group

Family &
Relationship

Group 36

Legal &
Financial

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Work &
Career

EMPLOYEE ASSISTANCE PROGRAM (EAP)

Reimagined around the employee experience

Essential wellness services to stay happy and healthy, integrated into a modern digital-first platform that employees love.

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49,000+ organizations rely on Dialogue for their organizational well-being.

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Why the future of an EAP is virtual

According to Benefits Canada[1], there is an increasing willingness to get help via virtual counselling for mental health concerns and other work-life issues. Not only is this becoming the preferred path for plan members, but there are also major benefits for organizations and employees when going virtual.

SLOW, CONFUSING EXPERIENCE

Traditional EAPs

  • An outdated, confusing experience (i.e. 1-800 number) reduces effectiveness and results in low usage (~11% on average).
  • Appointments often occur days, even weeks, later and the member has little choice over the date or time.
  • Heavy reliance on an external network of part-time professionals can result in inconsistent response times, a fragmented member experience, and below average satisfaction with services.
FAST, INTEGRATED EXPERIENCE

Dialogue’s Virtual EAP

  • Our 100% virtual model promotes higher adoption with quick access to all services from a Integrated Health Platform™.

  • Appointments are available within 24hrs, and booking is done via the app, so members can select the date and time most convenient for them.

  • Dialogue’s team consists of dedicated professionals, which leads to fast, reliable response times and high quality of service, including follow-ups with every member to ensure they get back on their feet quickly.

Our reimagined EAP
built around employee experience

All the professional consulting services you’d expect in a leading EAP, but faster, more
accessible, and focused on driving positive outcomes more quickly.

Group-2 Mental Health

Mental Health

Resources for a happier, healthier you

  • Mood disorders (depression, anxiety, etc.)
  • Insomnia & fatigue
  • Stress
  • Anger & emotion regulation
  • Grief & bereavement
  • Problematic substance use
Group-3 Work & Career

Work & Career

Speak with a counsellor for work-related issues

  • Professional development
  • Work performance
  • Workplace conflict
  • Career orientation
  • Workplace stress
  • Manager consultation & employee referral
Group 36 Legal & Financial

Legal & Financial

Get legal and financial help

  • Legal & Financial
  • Civil & Criminal Law
    (consumer protection, contracts, etc.)
  • Property Law (commercial, redientials, etc,)
  • Bankruptcy & debt
  • Real estate, mortgage, retirement planning
Group-4 Family & Relationship

Family & Relationship

Support with family and relationship matters

  • Parenting
  • Relationships & intimacy
  • Conflict resolution
  • Family dynamics
  • Assistance in navigating childcare or eldercare
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Critical Incident Response

On-site or virtual response within 24 hours including individual debriefings and group counselling in cases of a critical incident.

Faster, more accessible, and
focused on positive outcomes.
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Dialogue’s virtual EAP offers a better,
more reliable experience for organizations
and their members

A fast, simplified experience enables organizational leaders like you to drive higher engagement
with your EAP, resulting in a more positive work-life balance for your entire workforce.

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For Organizations

  • Outcomes-driven program supported by a dedicated customer success manager
  • Transparent and aggregated self-serve reporting on program adoption, member satisfaction, and other key utilization and health metrics
  • Educational materials and onboarding toolkit to promote adoption and engagement
  • Virtual model facilitates scalability and better response times, even during spikes
  • Seamless integration to Dialogue’s other health and wellness programs
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For Members

  • All services available from a centralized, digital platform (single sign-on)
  • Personalized assessment within minutes and counselling appointments within 24 hours
  • Confidential, live virtual sessions (no commuting!) plus follow-ups after every consultation
  • Option to continue with the same professional (additional fees may apply)
  • On-demand access to self-guided articles and tips for a variety of wellness topics
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Measure what matters

Reimagined for the ideal employee experience, Dialogue’s virtual EAP drives higher adoption and satisfaction with services.

91%Average member satisfaction rate

~49%Average
registration rate

~15%Average
utilization rate

Testimonials

What people are saying about us

I’ve never received such efficient service in my life.

I was having a very hard time in the morning, and I had an appointment with someone that same day at 5:20 P.M. Honestly, I never would have imagined getting such service. The speed and efficiency will make me much less hesitant to seek help in the future. You don’t even need to think twice about it. Thank you!

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Dialogue member

With Dialogue, it’s so easy and efficient! I highly recommend Dialogue’s EAP.

I needed support and advice for managing my stress. I immediately thought about the Dialogue application.The service was exceptional! I chatted with someone by text and was able to get an appointment with a specialist within two hours. The call lasted nearly an hour, and I was referred to the manager assistance program. Right after I hung up, I received a notification from the relevant department and was given an appointment with a guidance counsellor the next day.

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Dialogue member

“It’s digital, easy to use, and there are follow-ups afterwards.

This is an experience that people will remember, and that’s what we want. When we’re able to make our benefits programs modern and distinctive, it’s a win-win for everyone.

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Olivier Ouellet Director of Benefits and Wellness at PSP Investments
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