Mental Health

Family &
Relationship

Legal &
Financial

Work &
Career

EMPLOYEE ASSISTANCE PROGRAM (EAP)

What you should expect from an EAP, but better

Keep employees happy and healthy with comprehensive support for work-life issues, integrated into a modern digital-first platform.

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50,000+ organizations rely on Dialogue for their organizational well-being.

A flexible Employee Assistance Program (EAP) with virtual and hybrid care options

According to Benefits Canada^[1], there is an increasing willingness to get help via virtual counselling for mental health concerns and other work-life issues. That’s why we offer easy, quick access to licensed professionals via our best-in-class member app, phone, or in-person.

SLOW, CONFUSING EXPERIENCE

Traditional EAPs

An outdated, confusing experience (i.e. 1-800 number) reduces effectiveness and results in low usage (~5% on average).
Appointments often occur days, even weeks, later and the member has little choice over the date or time.
Heavy reliance on an external network of part-time professionals can result in inconsistent response times, a fragmented member experience, and below average satisfaction with services.

FAST, HIGH-QUALITY CARE

Dialogue’s Employee Assistance Program (EAP)

Our virtual-first model drives higher adoption, while in-person counselling and the call centre offer members greater flexibility in accessing care. All services are seamlessly accessible from an Integrated Health Platform™.
Virtual appointments are available within 24hrs or the next business day. Booking can be done via the app or phone, so members can select the date and time most convenient for them.
Dialogue’s team consists of dedicated professionals, which leads to fast, reliable response times and high-quality service and follow-ups 100% of the time to ensure members get back on their feet quickly.

An Employee Assistance Program (EAP) built around employee experience

All the professional consulting services you’d expect in a leading Employee Assistance Program (EAP), but faster, more
accessible, and focused on driving positive outcomes more quickly.

Mental Health

Work & Career

Legal & Financial

Family & Relationship

Workplace Referral

Extended Substance Use

Mental Health

Resources for a happier, healthier you

Mood disorders (depression, anxiety, etc.)
Insomnia & fatigue
Stress
Anger & emotion regulation
Grief & bereavement
Substance use support
Trauma support
Manager coaching

Work & Career

Speak with a counsellor for work-related issues

Professional development
Work performance
Workplace conflict
Career orientation
Workplace stress
Manager consultation & employee referral

Legal & Financial

Get legal and financial help

Legal & Financial
Civil & Criminal Law
(consumer protection, contracts, etc.)
(Property Law (commercial, residential, etc,)
Bankruptcy & debt
Real estate, mortgage, retirement planning

Family & Relationship

Support with family and relationship matters

Parenting
Relationships & intimacy
Conflict resolution
Family dynamics
Assistance in navigating childcare or eldercare
Couples counselling and therapy

Workplace Referral

Helping managers guide members toward the support they need

Secure and consensual referral process
Mental health support including an assessment, counselling, and referrals as needed
Confidential reporting
Available anytime as a fee-for-service.

Extended Substance Use

Assessment, guidance, and support for substance use issues

Substance use screening and assessment
Counselling sessions for guidance, motivational support, and monitoring prior to out-referral as needed
Referral to specialized resources or treatment as needed
Add-on service. Conditions apply.

Dialogue’s EAP offers a better, more reliable experience for organizations and their members

A fast, simplified experience enables organizational leaders like you to drive higher engagement
with your Employee Assistance Program (EAP), resulting in a more positive work-life balance for your entire workforce.

For Organizations For Members

For Organizations

High-quality care focused on ensuring member safety to reduce absenteeism and enhance productivity
Dedicated customer success team to enable successful implementation and high member engagement
Transparent and aggregated self-serve reporting on program adoption, member satisfaction, and other key utilization and health metrics
Toolkit with a breadth of onboarding and promotional material to drive adoption
Lower wait times, even during spikes
Seamless integration to Dialogue’s other health and wellness programs
Secure and confidential referral and reporting process through Workplace Referral service (Add-on service. Conditions apply.)
We’re continuously improving to meet and exceed your expectations — explore our latest product improvements

For Members

Easy, quick access to licensed professionals via our best-in-class member app, phone, or in-person
Personalized assessment within minutes and virtual appointments within 24 hours or the next business day
100% of members receive a follow-up after consultation to ensure they are being supported
True continuity of care with the option to continue with the same professional (additional fees may apply)
Clinically validated wellness content, habit reminders, and challenges available 24/7 in the app and recommended by counsellors in member care plans
Self-led and practitioner-led Internet-based Cognitive Behavioural Therapy (iCBT) empowers members to manage their mental health at their own pace, with or without a therapist
Integrated care experience available from a centralized, digital platform (single sign-on)
We’re continuously enhancing our member experience — explore our latest product improvements

Testimonials

What people are saying about us

I’ve never received such efficient service in my life.

I was having a very hard time in the morning, and I had an appointment with someone that same day at 5:20 P.M. Honestly, I never would have imagined getting such service. The speed and efficiency will make me much less hesitant to seek help in the future. You don’t even need to think twice about it. Thank you!

Dialogue member

With Dialogue, it’s so easy and efficient! I highly recommend Dialogue’s EAP.

I needed support and advice for managing my stress. I immediately thought about the Dialogue application.The service was exceptional! I chatted with someone by text and was able to get an appointment with a specialist within two hours. The call lasted nearly an hour, and I was referred to the manager assistance program. Right after I hung up, I received a notification from the relevant department and was given an appointment with a guidance counsellor the next day.

Dialogue member

“It’s digital, easy to use, and there are follow-ups afterwards.

This is an experience that people will remember, and that’s what we want. When we’re able to make our benefits programs modern and distinctive, it’s a win-win for everyone.

Olivier Ouellet Director of Benefits and Wellness at PSP Investments

Help Centre

What you should expect from an EAP, but better

50,000+ organizations rely on Dialogue for their organizational well-being.