The Patient Experience

The best Integrated Health Platform™ in the virtual care industry

Our approach significantly improves the patient experience when compared with traditional healthcare.

Our team of 800+
on-staff health professionals is ready to help members and their families

  • Ulimited medical careUnlimited medical care available 24/7, 365 days/year including evenings and weekends
  • PrescriptionRenewal and prescription refills 
  • vectorpaintBilingual healthcare professionals available across Canada
  • Referrals to specialistReferrals to specialists when medically necessary
  • Patient choose to chat text, phone or videoPatients choose whether to chat by text, phone, or video for increased convenience

The technology of Dialogue's Integrated Health Platform™ provides the most complete care journey

  • An all-in-one patient journey to address both physical and mental health issues avoids fragmented care across multiple health providers
  • Industry-leading technology drives an efficient patient experience, allowing more time for meaningful interactions with healthcare professionals
  • Concierge-level navigation support when health issues require an in-person doctor or specialist visit
  • Personalized follow-ups to ensure the patient is on the path to recovery

We put the patient at the centre of the care experience

Dialogue's platform and strong medical practices offers the safest and most effective patient experience.

  • EducationScreening of highly qualified medical professionals and extensive onboarding to provide a consistent, warm, trusted care experience resulting in a high level of patient satisfaction
  • Medicalplatform patient historyProprietary medical platform allows for patient history to be captured for efficient personalized consultations
  • Multidisciplinary medical teamMultidisciplinary medical team established as a proven clinical approach for the full assessment of every single patient
  • Internal medical boardInternal Medical Board audits validate the compliance with current industry regulations, evidence-based best practices and quality of care
  • 3Medical professionals dedicated to Dialogue allow for continuity of care with follow-ups and better patient outcomes
  • Highest standards of safety and privacyHighest standards of care, safety, and privacy (SOC2 Type 2 compliance, Accreditation Canada Primer award, and CE marking) reinforce patient safety and security of data, as well as the safest and highest quality of care for peace of mind.

Why patients love Dialogue

“Instead of taking time off work and spending hours in a waiting room, Dialogue allowed me to get in touch with a doctor on the same day through their user-friendly app. I was able to ask all my questions through webcam and received a timely diagnosis for my eye inflammation. I was really impressed by the level of service and efficiency. 5 stars!"
Olia Dupeyron
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