The Patient Experience

Humanized Healthcare™
= 15,000+ five star
patient reviews

Our approach significantly improves the patient experience when compared with traditional healthcare.

Our team of 500+
on-staff healthcare professionals is ready to help members and their families

  • Ulimited medical careUnlimited medical care available 24/7, 365 days/year including evenings and weekends
  • PrescriptionRenewal and prescription refills 
  • vectorpaintBilingual healthcare professionals available across Canada
  • Referrals to specialistReferrals to specialists when medically necessary
  • Patient choose to chat text, phone or videoPatients choose whether to chat by text, phone, or video for increased convenience

Smart humans + powerful technology = the most complete care journey

  • An all-in-one patient journey to address both physical and mental health issues avoids fragmented care across multiple health providers
  • Industry-leading technology drives an efficient patient experience, allowing more time for meaningful interactions with healthcare professionals
  • Concierge-level navigation support when health issues require an in-person doctor or specialist visit
  • Personalized follow-ups to ensure the patient is on the path to recovery

We put the patient at the centre of the care experience

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Smart humans + strong medical practices =
the safest and most effective patient experience

  • EducationScreening of highly qualified medical professionals and extensive onboarding to provide a consistent, warm, trusted care experience resulting in a high level of patient satisfaction
  • Medicalplatform patient historyProprietary medical platform allows for patient history to be captured for efficient personalized consultations
  • Multidisciplinary medical teamMultidisciplinary medical team established as a proven clinical approach for the full assessment of every single patient
  • Internal medical boardInternal Medical Board audits validate the compliance with current industry regulations, evidence-based best practices and quality of care
  • 3Medical professionals dedicated to Dialogue allow for continuity of care with follow-ups and better patient outcomes
  • Highest standards of safety and privacyHighest standards of safety and privacy (SOC2 Type 2 compliance and CE marking) reinforce patient safety and security of data for peace of mind

Why patients love Dialogue

ubisoft
“Instead of taking time off work and spending hours in a waiting room, Dialogue allowed me to get in touch with a doctor on the same day through their user-friendly app. I was able to ask all my questions through webcam and received a timely diagnosis for my eye inflammation. I was really impressed by the level of service and efficiency. 5 stars!"
Olia Dupeyron
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If you’re an existing customer or member and you would like help, please contact support@dialogue.co.