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Michelle
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Careers at Dialogue

Great people don’t settle
on impact. community. growth. excellence.

When it comes to our work, we set the bar high. Together, we’re transforming health and helping millions improve their well-being.

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About us

Life at
Dialogue

Here, we’re in the business of caring. As the leading virtual care provider in Canada, we’re committed to helping millions of individuals improve their health and well-being.

But we wouldn’t be able to do it without our people. At Dialogue, we encourage each person to feel proud of what they bring to the table. We celebrate their unique contribution. That’s how we have a positive impact and create a healthier, happier world.

Our commitment to you

We deeply care

We prioritize empathy in every interaction, with
our members, clients, and each other.

We are humbly
confident

We don’t shy away from celebrating our collective
wins, but we always know there’s room to grow.

We are
Shackletons

We set ambitious goals, and we work hard to
achieve them, no matter the odds. 

We have a
burning desire to
make an impact

We are purpose-driven people who strive to
build a better world, every single day.

We exude
positive energy

We know that an optimistic attitude can be harnessed
to solve tough problems and have a big impact. 

2022 - Accreditation Primer Award
2023 - Great Place To Work
2022 - Best Workplaces in Canada
2022 - Best workplaces for women
2022 - Best workplaces for giving back
2022 - Best Workplace for Today's Youth
2022 - Best Workplace in Healthcare
2022 - Best Workplace for inclusion
2022 - Best workplaces in Quebec
2022 - Canada's top growing companies
Deloitte_Top_50_2022_EN_small
Dialogue employees
Diversity & inclusion

Come as you are

We know that a diverse and inclusive workplace allows us to get closer to our mission of helping people improve their well-being. This is why we empower each member of our team to bring their whole selves to work, every single day. We embrace ideas, strengths, and experiences that stem from our differences, and allow us to deliver high quality care through our integrated health and wellness platform.

Find your future at Dialogue

What role are you interested in?

Corporate services roles

Corporate
services roles

Learn More
Product & technology roles

Product &
technology roles

Learn More
Health & wellness <br> team roles

Health & wellness
team roles

Learn More
Dialogue heart logo

Corporate
services

Empower the organization to grow sustainably by implementing creative and innovative strategies.

Learn more about our Customer Success, Sales, Marketing, Partnerships, Finance & Accounting, Investor Relations, Strategy & Innovation, Legal & Compliance, Administration, Public & Government Relations, or Talent & Culture teams.

Inside look

Since joining Dialogue in 2016, it's still a honeymoon for me. Our strong team spirit, our mission, our values, especially the “we deeply care” one, and our honest desire to have an impact on Canadians' health and well-being everyday is so rewarding. Caring about our clients, our members, our team, and Dialogue's success is what keeps me going every day.

Cindy Boivert
Cindy Boisvert, Senior Manager, Customer Success

The people that work at Dialogue are absolutely amazing, and the culture is stellar. Everyone is extremely kind, polite and helpful - they make it easy to come to work in a great mood every day.

Ellipse 165 (1)
Daniela Urbano, Account Executive - Sales

Benefits

01. Expect a comprehensive compensation package

Receive a competitive base salary with short-term and long-term incentive plans in the form of cash bonuses and restricted stock units (RSUs).

02. Discover benefits that fit your real life needs

Group benefits include 100% coverage on prescribed drugs and a health spending account (HSA), with access to Dialogue for you and your family from Day 1.

03. Enjoy generous paid time off

Prioritize work-life balance with 20 accruable vacation days, 9 wellness days, and 1 community service day from your first year of employment. It gets better as you gain tenure.

04. Work from anywhere in Canada

You are always welcome to our Montreal or Toronto office, but we leave it up to you to decide where you are most efficient.

05. Prioritize family with enhanced parental leave

Receive a top-up of up to 85% of your weekly gross salary, minus the governmental deductions you are entitled to, so that you can fully enjoy time with your loved ones.

06. Reach your wellness goals

Be healthier and happier with a fitness reimbursement of 50% up to $50 per month.

07. Shape your career, your way

Benefit from a generous training policy that covers learning and development expenses, as well as many organic and inorganic growth opportunities.

08. Get inspired by our office

Work in an architectural award-winning office in the heart of Old Montreal.

Hiring process

01. Initial call

We will discuss your career aspirations and see how it aligns with what we can offer. Be ready to expand on what motivates you, your strengths and areas of improvement, and compensation expectations.

02. Focused interview

In the course of this interview, we will ask you to draw on past experiences to showcase that you have the essential skills needed to succeed in this role. Make sure you have a good understanding of the expectations/or requirements of this role.

03. Career journey

Chronologically reviewing your professional experience, we will gain a better understanding of your past performance. We encourage you to prepare specific highs and lows from previous roles that shaped the professional you are today.

04. Offer

Assuming this is a mutual fit, we will conduct references as fast as possible, so we can get an offer in front of you. We will be happy to answer your questions and guide you to reach an agreement.

HiringProcess_Corpo1-3
HiringProcess_Corpo1 (1)
HiringProcess_Corpo1 (2)
HiringProcess

Tips for success

1

Sense of purpose

Dialogue is a purpose-driven organization. We are proud of the work that we do, and we are looking for people who are equally dedicated to having a positive impact. Show us what inspires you to do better every day.

2

Self-awareness
is key

We value candour and introspection in our interactions. You will be asked to share strengths and weaknesses throughout the interview process: we are looking for career-altering moments that defined who you are today. We value owning up to mistakes and sharing lessons learned.

3

Get curious

Our team will happily ensure no question is left unanswered. We have a soft spot for curiosity and thoughtful questions that demonstrate a deeper understanding, so don't shy away from asking the tough ones.

Ready to join the team?

See our openings
Vector-May-05-2022-10-19-38-46-AM

Product &
technology

Build engaging and intuitive solutions that enable our members to access personalized care when they need it most.

Learn more about our Engineering, IT & Security, Applied Research, Data, Product Management, Product Design, and Program Management teams.

Inside look

I was kept informed every step of the interview process. I met lovely people along the way and that's how I knew Dialogue would be filled with smart, ambitious people all working towards a common goal! I even received a gift in the mail on my first day, which made my first online onboarding experience amazing!

Michelle Ngai
Michelle Ngai, Product Design Manager

I joined Dialogue back in the summer of 2016 and it has been an amazing journey ever since. From a small eight-person team helping a handful of lives to a multi-country company helping millions. There is always something new to learn or an interesting problem to tackle. I have been fortunate to work with talented people from such diverse backgrounds. It's not often you can have watercooler-talk with a nurse, an AI researcher, and a nutritionist all at the same time. A truly great place to work.

Nick Sulik
Nicholas Sulik, Staff Software Engineer

Benefits

01. Expect a comprehensive compensation package

Receive a competitive base salary with short-term and long-term incentive plans in the form of cash bonuses and restricted stock units (RSUs).

02. Discover benefits that fit your real life needs

Group benefits include 100% coverage on prescribed drugs and a health spending account (HSA), with access to Dialogue for you and your family.

03. Enjoy generous paid time off

Prioritize work-life balance with 20 accrued vacation days, 9 wellness days, and 1 community service day from your first year of employment. It gets better as you gain tenure.

04. Work from anywhere in Canada

You are always welcome to the Montreal or Toronto office, but we leave it up to you to decide when and where you are most efficient.

05. Prioritize family with enhanced parental leave

Receive a top-up of up to 85% of your weekly gross salary, minus the governmental deductions you are entitled to, so that you can fully enjoy time with your loved ones.

06. Reach your wellness goals

Be healthier and happier with a fitness reimbursement of 50% up to $50 per month.

07. Shape your career your way

Benefit from a generous training policy that covers learning and development expenses.

08. Get inspired by our office

Work in an architectural award-winning office in the heart of Old Montreal.

Hiring process

01. Initial call

We will discuss your career aspirations and see how it aligns with what we can offer. Be ready to expand on what motivates you, your strengths and areas of improvement, and compensation expectations.

02. Focused interview

In the course of this interview, we will ask you to draw on past experiences to showcase that you have the essential skills needed to succeed in this role. Make sure you have a good understanding of the expectations/or requirements of this role.

03. Career journey

Chronologically reviewing your professional experience, we will gain a better understanding of your past performance. We encourage you to prepare specific highs and lows from previous roles that shaped the professional you are today.

04. Offer

Assuming this is a mutual fit, we will conduct references as fast as possible, so we can get an offer in front of you. We will be happy to answer your questions and guide you to reach an agreement.

HiringProcess_Corpo1
HiringProcess_Corpo1-1
HiringProcess_Corpo1-2
HiringProcess-3-1

Tips for success

1

Sense of purpose

Dialogue is a purpose-driven organization. We are proud of the work that we do, and we are looking for people who are equally dedicated to having a positive impact. Show us what inspires you to do better every day.

2

Self-awareness
is key

We value candour and introspection in our interactions. You will be asked to share strengths and weaknesses throughout the interview process: we are looking for career-altering moments that defined who you are today. We value owning up to mistakes and sharing lessons learned.

3

Get curious

Our team will happily ensure no question is left unanswered. We have a soft spot for curiosity and thoughtful questions that demonstrate a deeper understanding, so don't shy away from asking the tough ones.

Ready to join the team?

See our openings
Brandmark - Charcoal

Health &
wellness

Set the standard for high quality care by supporting our members’ health and well-being. Learn more about our Primary Care, Mental Health, Employee Assistance Program, Wellness, iCBT teams.

Inside look

Why our practitioners chose to join Dialogue

01. We prioritize safety and data privacy

The safety of our members has always been our top priority. We are proud to comply with the highest standards of our industry and with all regulatory bodies across Canada. We are also SOC 2 Type 2 compliant, which ensures the security of our data and privacy of our patients.

02. We have a defined scope of practice

We have led the way in defining a safe scope of practice for virtual care. This has been integrated in a unique smart triaging system that enables us to focus on the members that we can treat safely in a virtual setting. Our clinical quality team performs over 1,000 audits per month, and our medical committee reports on quality improvement initiatives regularly.

03. We value continuity of care

We believe in working with the public healthcare system through a collaborative care approach, and providing true continuity of care for each episode. By following up with members after every consultation, we ensure they get the care and treatment they need. Because our members have free and unlimited access to our platform through their employer, you can focus on delivering the highest quality of care without pressure.

04. We have an experienced team to support you

Our multidisciplinary team is our biggest strength: highly skilled individuals who work together to deliver the highest quality of service, and who you can count on for a second opinion. Plus, our administrative team is there to support you, so you can focus on providing the best care to our members.

Benefits

01. Comprehensive compensation package

Expect competitive hourly rates with no overhead fees.

02. Benefits

Group benefits include 100% coverage on prescribed drugs, a health spending account (HSA) of $3000, and access to Dialogue for you and your family for employees committing to more than 21 hours per week.

03. Flexibility

Your schedule is based on your availability, with no mandatory overtime.

04. Paid time off

Full-time employees (over 32 hours per week) receive 8% of accrued vacation days, 9 wellness days, and 1 community service day from your first year of employment.

05. Remote work

Although you are always welcome to our office, you can work 100% remotely within Canada, as long as you have a closed space to respect our members' privacy

06. Enhanced parental leave

Receive a top-up of up to 85% of your weekly gross salary, minus the governmental deductions you are entitled to, so that you can fully enjoy time with your loved ones.

07. Wellness

Be healthier and happier with a fitness reimbursement of 50% up to $50 per month.

08. Professional growth

Continue your training with a generous learning and development policy. Get the opportunity to grow into people management roles or in specialized roles across the organization.

Hiring process

01. Initial call

We will discuss your career aspirations and see how it aligns with what we can offer. Be ready to expand on what motivates you, your strengths and areas of improvement, and compensation expectations.

02. Focused interview

This step might be preceded by a take-home quiz, while the meeting will help us get a better sense of who you are and your ability to serve our members virtually. Depending on the role, there might be a strong focus on assessing your clinical judgment or customer service skills.

03. Career journey

Chronologically reviewing your professional experience, we will gain a better understanding of your past performance. We encourage you to prepare specific highs and lows from previous roles that shaped the professional you are today.

04. Offer

Assuming this is a mutual fit, we will validate applicable license(s) as fast as possible, so we can get an offer in front of you. We will be happy to answer your questions and guide you to reach an agreement.

Hiring-Process-Corpo-3
Hiring-Process-Corpo-4
HiringProcess-Corpo1 (1)
Hiring-Process-1

Tips for success

1

Sense of purpose

Dialogue is a purpose-driven organization. We are proud of the work that we do, and we are looking for people who are equally dedicated to having a positive impact. Show us what inspires you to do better every day.

2

Self-awareness
is key

We value candour and introspection in our interactions. You will be asked to share strengths and weaknesses throughout the interview process: we are looking for career-altering moments that defined who you are today. We value owning up to mistakes and sharing lessons learned.

3

Get curious

Our team will happily ensure no question is left unanswered. We have a soft spot for curiosity and thoughtful questions that demonstrate a deeper understanding, so don't shy away from asking the tough ones.

Ready to join the team?

See our openings

Our offices

See all of our openings
Office_Montreal
Headquarters

Montreal

390 Notre-Dame W., suite 200
Montreal, Quebec
H2Y 1T9

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Office_Toronto

Toronto

179 John Street, suite 301
Toronto, Ontario
M5T 1X4

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Office_London

UK

14 New Street
London
EC2M 4TR

Office_Australia

Australia

Remote Office

Open positions

Why Dialogue?

Real feedback from real employees. Here’s what our team has to say about us:

"As a Mental Health Therapist,

I am proud to be part of a company that understands and values the importance of an integrative wellness approach. These values make Dialogue a place where employees and clients are empowered and supported in being the best version of themselves, and I am grateful to be part of this community.

Kaya Davis
Kaya Davis, Team Lead, Mental Health Therapist

"Dialogue is chock-full of opportunities

to grow, learn, and collaborate with talented colleagues. Since day one of the recruitment process, I’ve felt challenged but also incredibly valued. I feel so proud when I get to tell people that I work at Dialogue! (As an added-bonus, I get to work alongside a life-long best friend)."

Caroline Di Vita
Caroline Di Vita, Talent & Culture Coordinator

"Dialogue empowers and encourages its employees

to bring their best self to work. My leader empowered me & my team to foster a culture of mutual understanding, collaboration and one-team mindset that will continue to serve me in my professional career for the rest of my life. I am very proud to work for a company that at its core truly wants to leave a positive impact and improve the wellbeing of our members and break barriers to quality healthcare for all.”

Hikmat Saket
Hikmat Alsaket, Customer Success Coordinator

"Working at Dialogue means flexibility and autonomy in my work.

There is an unwavering trust between all levels of work which ultimately translates in increased productivity. I am constantly encouraged, and even empowered, to deliver my work on my own time.”

Jad Abdallah
Jad Abdallah, Team Lead, Data Analytics

Schedule a live demo

Please fill out this form and we will be in touch shortly to schedule a demo and show you what Dialogue can do for your business.

If you’re an existing customer or member and you would like help, please contact support@dialogue.co.