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Organizational Experience

We help organizations build happier, healthier, more productive teams.

Our dedicated Customer Success team empowers HR leaders to maximize the impact of benefits programs on organizational well-being by offering personalized support throughout the entire journey - from onboarding to launch and beyond.

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Contributing to the well-being of 50,000+ organizations.

Read Our Case Studies
Read Our Case Studies

Our impact in numbers

Average customer satisfaction score

Average member
satisfaction score

Of Dialogue members turn to their employee benefits for help (over 2x the number of non-members)

Your partner in organizational wellness

Seamless onboarding and launch@2x
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Seamless onboarding
and launch

Our experienced Customer Success team will provide recommendations tailored to your unique needs to ensure your organization launches the Dialogue offering successfully.

  • Onboarding webinars
  • Launch resources toolkit
  • Communication templates
  • Onboarding and engagement campaigns
  • Post-onboarding survey
Adapting the Dialogue offering as your organizational needs evolve over time@2x
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Adapting the Dialogue offering as your organizational needs evolve over time

Our Customer Success team partners with your organization to gain a deep understanding of your business objectives and recommends solutions that are best suited to your needs.

  • Detailed reporting
  • Member engagement strategies
  • Client newsletter
  • Technical support
  • Opportunities to share product feedback
  • Client satisfaction surveys
Delivering high-touch, personalized member experiences consistently@2x
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Delivering high-touch, personalized member experiences consistently

We monitor member feedback to ensure the highest levels of satisfaction while supporting your organization in its member engagement initiatives.

  • Explainer videos and other resources
  • Email marketing campaigns
  • Member newsletter
  • Technical support
  • Member satisfaction surveys
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Why HR leaders
love Dialogue

Learn More
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I would like to thank you for the quality of your support. Your expertise and your great availability make all the difference. It was a great team effort. Cindy, this launch day means that we won’t have to see each other anymore. I can’t think of a better way to describe your value and how much I have enjoyed being guided by you. You knew how to put me in confidence by your listening, your patience, your availability and your great knowledge. With you, there are no problems, only solutions.

Isabelle Tremblay Advisor - Prevention and Health Management, Promutuel

Dialogue provides quick, responsive service to both members and administrators with the intention of making the jobs of HR leaders in charge of the mental health programs at their companies as simple as possible. I basically get answers from Dialogue in an instant, which is not something you see with every service vendor. The service I have received through Dialogue is amazing.

Rodica Crasnic People, Performance & Development Manager, IATA

Over the years, Dialogue has grown phenomenally fast. We could have lost that personal touch or that element of care. But it wasn’t lost at all. And that exceeds my expectations.

Louis-François Poiré Ubisoft’s Global Compensation Director
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Our team members are dedicated to your success

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I’ve had the opportunity to onboard nearly 1000 organizations since joining Dialogue in 2016, and I get to play a role in creating a healthier Canada, one organization at a time. The positive feedback we receive from our clients about their onboarding experience is incredibly motivating. The fun part lies in the creative ways we tailor our onboarding strategy to meet their unique needs, and the happiness in our customers’ voices when they see the results. Knowing that we are transforming workplaces into healthier environments is immensely rewarding!

Cindy Boisvert Senior Manager, Customer Success

I am passionate about helping my customers because their goals and success are tied to the well-being of their members. Contributing to their overall happiness and satisfaction drives me to excel in my role. Seeing the positive impact of my efforts on both their business objectives and the well-being of those they serve fills me with a sense of purpose and fulfillment that fuels my passion every day.

Dalida Pinelli Client Relationship Executive, Customer Success

Enabling seamless access to healthcare for members of our clients’ organizations resonates deeply with me. Witnessing the impact Dialogue has on organizations fuels my passion to continually enhance and optimize our services, fostering a healthier workforce.

Feodora Chouakri Manager, Customer Success
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