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Organizational Experience

We work as an extension of your team to drive engagement and impact

Dialogue is Canada’s leading virtual care provider, delivering safe, fast, five-star care to organizations and their teams. Our Customer Success team is with you at every step, ensuring a seamless transition and launch to drive engagement and keep your employees healthy.

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Serving 52,000+ Canadian organizations.

Discover our client stories
Discover our client stories

Satisfaction guaranteed

Average onboarding satisfaction score

Employer satisfaction

Average member satisfaction score

Your partner in organizational wellness

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Seamless onboarding
and launch

We know that HR teams are stretched thin and that changing care providers can feel daunting.

Our Customer Success team ensures a smooth transition to Dialogue’s platform by addressing your unique challenges and partnering with you to drive early engagement, utilization, and satisfaction.

  • Informational onboarding webinars

  • Comprehensive launch and post-launch resource toolkit with educational and promotional materials

  • Strategic planning and execution of onboarding and engagement campaigns

  • Average client satisfaction score of 9.4/10 from our post-onboarding survey 

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Adapting Dialogue’s offering as your organizational needs evolve over time

Our goal is to ensure you get maximum value from our partnership, even as your business objectives evolve. And for added peace of mind, we back our commitment with a satisfaction guarantee.

  • Easy access to insights on program adoption, member satisfaction, trends, and benchmarks

  • Strategic planning and execution of member re-engagement campaigns

  • Client newsletter to stay up to date on what’s new for you and at Dialogue

  • Client events, including Dialogue’s Healthiest Workplace Awards

  • Prompt technical support

  • Opportunities to share product feedback

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Delivering 5-star care

We closely monitor member feedback to maintain the highest levels of satisfaction while supporting your organization’s member engagement initiatives.

  • Product updates based on member feedback

  • Dedicated resources focused on improving their experience at every step of their journey

  • Member onboarding emails and ad-hoc email campaigns

  • Member newsletter with helpful wellness tips and Dialogue updates

  • Prompt technical support for members, with a typical member support response time of 1 hour

  • Over 26,000 five-star app ratings

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Why HR leaders
love Dialogue

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“I would like to thank you for the quality of your support. Your expertise and your great availability make all the difference. It was a great team effort. Cindy, this launch day means that we won’t have to see each other anymore. I can’t think of a better way to describe your value and how much I have enjoyed being guided by you. You knew how to put me in confidence by your listening, your patience, your availability and your great knowledge. With you, there are no problems, only solutions.”

Isabelle Tremblay Advisor - Prevention and Health Management, Promutuel

“Dialogue provides quick, responsive service to both members and administrators with the intention of making the jobs of HR leaders in charge of the mental health programs at their companies as simple as possible. I basically get answers from Dialogue in an instant, which is not something you see with every service vendor. The service I have received through Dialogue is amazing.”

Rodica Crasnic People, Performance & Development Manager, IATA

“Over the years, Dialogue has grown phenomenally fast. We could have lost that personal touch or that element of care. But it wasn’t lost at all. And that exceeds my expectations.”

Louis-François Poiré Ubisoft’s Global Compensation Director
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Our team members are dedicated to your success

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“I’ve had the opportunity to onboard more than 1000 organizations since joining Dialogue in 2016, and I get to play a role in creating a healthier Canada, one organization at a time. The positive feedback we receive from our clients about their onboarding experience is incredibly motivating. The fun part lies in the creative ways we tailor our onboarding strategy to meet their unique needs, and the happiness in our customers’ voices when they see the results. Knowing that we are transforming workplaces into healthier environments is immensely rewarding!”

Cindy Boisvert Senior Manager, Customer Success

“As an Account Manager within the Customer Success team, I’m passionate about building trusted, long-term relationships that positively impact our members’ well-being and health outcomes. I believe that true success comes from understanding each client’s unique goals, realities & challenges and supporting them with reliable, strategic guidance. My role allows me to act as a partner; someone clients can count on to advocate for their needs and help them navigate obstacles. I’m especially driven by the opportunity to foster collaboration and create a sense of stability and trust. At the heart of it all, I’m motivated by making a real difference in the lives of those we serve.”

Malika Sebti Account Manager, Customer Success

“Our Customer Success team plays a central role in helping organizations turn well-being into a measurable business outcome. More than a support function, the team partners closely with clients to understand their workforce realities and strategic priorities. With expertise in health and well-being and strong analytical capabilities, the team helps organizations interpret their data, identify emerging trends, and uncover opportunities to improve engagement. The goal is not just to report results, but to translate insights into actions that drive meaningful impact for employees and organizations.”

Dalida Pinello Manager, Customer Success
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Ready to improve your team’s well-being with Dialogue?

Book a demo