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Organizational Experience

We help organizations build happier, healthier, more productive teams.

Dialogue is Canada’s leading virtual care provider, delivering personalized, measurable, and high-quality care to organizations and their teams. We provide insights that give HR leaders visibility and control to ensure benefits programs work in harmony—driving meaningful impact for both their people and their business.

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Serving 50,000+ organizations.

Read our case studies
Read our case studies

Our impact in numbers

Average customer satisfaction score

Average member
satisfaction score

Average onboarding satisfaction score

Your partner in organizational wellness

Seamless onboarding and launch@2x
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Seamless onboarding
and launch

Our experienced Customer Success team is committed to driving early engagement, utilization, and satisfaction by anticipating your needs, addressing your unique challenges, and ensuring a smooth transition to Dialogue’s platform.

  • Informational onboarding webinars
  • Comprehensive launch and post-launch resource toolkit with educational and promotional materials
  • Strategic planning and execution of onboarding and engagement campaigns
  • Average satisfaction score of 9.5/10 from our post-onboarding survey
Adapting the Dialogue offering as your organizational needs evolve over time@2x
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Adapting the Dialogue offering as your organizational needs evolve over time

We are dedicated to enhancing the overall Dialogue experience and ensuring you achieve maximum value from our partnership, even as your business objectives evolve.

  • Unified insights on program adoption, member satisfaction, and other key metrics
  • Strategic planning and execution of member re-engagement campaigns
  • Client newsletter to stay up to date on what’s new for you and at Dialogue
  • Client events, including Dialogue’s Healthiest Workplace Awards
  • Prompt technical support
  • Opportunities to share product feedback
    Average client satisfaction score with ongoing account management of 90%
Delivering high-touch, personalized member experiences consistently@2x
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Delivering high-touch, personalized member experiences consistently

We monitor member feedback to ensure the highest levels of satisfaction while supporting your organization in its member engagement initiatives.

  • Product updates based on their feedback
  • Dedicated resources focused on improving the member experience at every step of their journey
  • Member onboarding emails and ad-hoc member email campaigns
  • Member newsletter with well-being resources and Dialogue updates
  • Prompt technical support for members
  • Average member satisfaction rate of 87%
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Why HR leaders
love Dialogue

Learn more
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I would like to thank you for the quality of your support. Your expertise and your great availability make all the difference. It was a great team effort. Cindy, this launch day means that we won’t have to see each other anymore. I can’t think of a better way to describe your value and how much I have enjoyed being guided by you. You knew how to put me in confidence by your listening, your patience, your availability and your great knowledge. With you, there are no problems, only solutions.

Isabelle Tremblay Advisor - Prevention and Health Management, Promutuel

Dialogue provides quick, responsive service to both members and administrators with the intention of making the jobs of HR leaders in charge of the mental health programs at their companies as simple as possible. I basically get answers from Dialogue in an instant, which is not something you see with every service vendor. The service I have received through Dialogue is amazing.

Rodica Crasnic People, Performance & Development Manager, IATA

Over the years, Dialogue has grown phenomenally fast. We could have lost that personal touch or that element of care. But it wasn’t lost at all. And that exceeds my expectations.

Louis-François Poiré Ubisoft’s Global Compensation Director
Learn more
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Our team members are dedicated to your success

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“I’ve had the opportunity to onboard more than 1000 organizations since joining Dialogue in 2016, and I get to play a role in creating a healthier Canada, one organization at a time. The positive feedback we receive from our clients about their onboarding experience is incredibly motivating.

The fun part lies in the creative ways we tailor our onboarding strategy to meet their unique needs, and the happiness in our customers’ voices when they see the results. Knowing that we are transforming workplaces into healthier environments is immensely rewarding!”

Cindy Boisvert Senior Manager, Customer Success

“As an Account Manager within the Customer Success team, I’m passionate about building trusted, long-term relationships that positively impact our members’ well-being and health outcomes. I believe that true success comes from understanding each client’s unique goals, realities & challenges and supporting them with reliable, strategic guidance. My role allows me to act as a partner; someone clients can count on to advocate for their needs and help them navigate obstacles. I’m especially driven by the opportunity to foster collaboration and create a sense of stability and trust. At the heart of it all, I’m motivated by making a real difference in the lives of those we serve.”

Malika Sebti, Account Manager, Customer Success

“Our Customer Success team is more than just a point of contact. We’re strategic partners embedded in our clients’ realities. What sets us apart is our ability to combine well-being expertise with sharp business intelligence. We don’t just report on outcomes, we help interpret them. Whether it's surfacing mental health trends, identifying engagement opportunities, or benchmarking performance against industry peers, we turn insights into action.

We're building the future of CS in healthcare—one that’s proactive, consultative, and relentlessly focused on measurable value.”

Azelie Pouliot, Senior Manager, Customer Success
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Ready to improve your team’s well-being with Dialogue?

Book a demo