Types of services offered through EAPs
In the current EAP market, different EAPs offer different services, but most are designed to provide free access to counselling or support in one or more distinct areas:
- Mental Health (some 70-80% of EAP usage is mental health related2)
- Family & Relationships (may include child or elder care support)
- Work & Career
- Financial & Legal (39% of employees cite personal finances as their largest source of daily stress3)
- Crisis Management or Critical Incident Support
EAP providers typically deliver these services through an external network of professionals or agencies.
What issues can be addressed with an EAP?
The range of issues addressed by a well-rounded EAP can be broad, encompassing everything from job stress, to addiction, harassment, and family violence.
A comprehensive EAP offering, for example, might include support, advice, or assistance around such issues as:
- Stress management
- Grief, abuse, depression, anxiety, and addiction
- Conflict resolution and domestic violence
- Separation, divorce, parenting, and family planning
- Child care, child behaviour, and elder care support
- Career planning
- Family, civil, criminal, and property law
- Investments, debt management, mortgages, insurance, and taxes
- Individual or workplace crises
While some EAP providers offer assistance in specialized areas, others make self-help tools and self-service resources available specifically to help managers support their employees.