As part of Dialogue Health Technologies Inc. (“Dialogue”) commitment to accessibility, this multi-year Accessibility Plan has been developed outlining the company’s strategy and the actions that have, and will be, implemented to prevent and remove barriers from its workplace, and to improve opportunities for persons with disabilities. This multi-year Accessibility Plan outlines the steps Dialogue is taking to meet its requirements under the Accessibilities for Ontarians with Disabilities Act (AODA) and focuses on Dialogue’s initiatives in respect of the AODA’s Accessibility Standards in making Ontario an accessible province for all Ontarians.
Dialogue is committed to excellence in serving all customers including people with disabilities. Dialogue complied with the AODA’s Customer Service Standard with the following initiatives that are ongoing:
Dialogue is committed to ensuring that Dialogue Customer Service Policy is completely implemented by June 30, 2021.
Dialogue currently provides accessible formats and communication supports for persons with disabilities upon request. Dialogue provides notice to the public of this availability and consults will the person making such a request to determine the suitability of an accessible format or communication support.
Dialogue is committed to ensuring all Dialogue internet websites and web content conform with Level AA of the WCAG 2.0 by January 1, 2021 as required by the AODA’s Information and Communications Standard.
Dialogue has and will continue to implement policies and initiatives in accordance with the AODA by taking the following steps:
In accordance with the AODA’s Employment Standards, Dialogue will by December 1st, 2020 implemented the following initiatives:
This multi-year Accessibility Plan will be reviewed and updated at least once every five (5) years. The current Accessibility Plan will be reviewed, and updated as appropriate, no later than January 1, 2025.
Dialogue is committed to ensure that its process for receiving and responding to feedback is accessible to persons with disabilities and will respond to feedback promptly.
For more information on this Accessibility Plan, please contact: firstname.lastname@example.org
Upon request, a copy of this Accessibility Plan will be provided in an accessible format free of charge.
Dialogue Health Technologies Inc. (“Dialogue”) is committed to treating all people in a way that allows them to maintain their dignity and independence. We are committed to meeting the needs of people with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act.
Dialogue is committed to training staff and volunteers on Ontario’s accessibility laws and on accessibility aspects of the Ontario Human Rights Code that apply to persons with disabilities. Training will be provided in a way that best suits the duties of employees, volunteers, and Board of Directors.
Dialogue is committed to meeting the communication needs of people with disabilities. When asked, we will provide information and communications materials in accessible formats or with communication supports. This includes publicly available information about our services and facilities, as well as publicly available emergency and safety information.
Dialogue will consult with people with disabilities to determine their information and communication needs.
We will ensure existing feedback processes are accessible to people with disabilities upon request.
We aim to make our website and content conform with WCAG 2.0, Level AA by January 1, 2022.
Dialogue is committed to fair and accessible employment practices.
We will notify the public and staff that, when requested, we will accommodate disabilities during recruitment and assessment processes and when people are hired.
If needed, we will create an individual accommodation plan and/or workplace emergency information for any employees who have a disability.
Our performance management, career development, redeployment, and return-to-work processes will take into account the accessibility needs of employees with disabilities.
Any of our policies that do not respect and promote the dignity and independence of people with disabilities will be modified or removed.
For more information on this policy, please contact our support team at email@example.com
Accessible formats of this document are available free upon request.
Providing Services to People with Disabilities
The mission of Dialogue Health Technologies Inc. (“Dialogue”) is to give access to telemedicine services to a greater number of people.
In fulfilling our mission, Dialogue strives at all times to provide its services in a way that respects the dignity and independence of people with disabilities. We are also committed to giving people with disabilities the same opportunity to access our services and allowing them to benefit from the same services, in a similar way as other customers.
Dialogue aims to ensure that persons with disabilities are provided excellent service, equal opportunity to obtain, use and benefit from Dialogue services. Reasonable efforts will be made to ensure that:
We are committed to provide our services to people with disabilities who are accompanied by a support person.
Dialogue will provide customers with notice in the event of a planned or unexpected disruption in the services usually used by people with disabilities. This notice will include information about the reason for the disruption, its anticipated duration, and a description of alternative services, if available.
Dialogue will provide training to all employees, volunteers, contractors, and all those who are involved in the development and approvals of customer service policies, practices and procedures. Individuals in the following positions will be trained:
This training will be provided as soon as practicable following a new employee commencing its duties.
Training will include the following:
Staff and volunteers will be trained on policies, practices and procedures that affect the way services are provided to people with disabilities. Staff will also be trained on an ongoing basis when changes are made to these policies, practices and procedures.
The ultimate goal of Dialogue is to meet and surpass customer expectations while serving customers with disabilities. Comments on our services regarding how well those expectations are being met are welcome and appreciated.
Feedback regarding the way Dialogue provides goods and services to people with disabilities, and on our feedback process itself, can be made by email at firstname.lastname@example.org. All feedback will be directed to the appropriate department. Customers can expect to hear back in five (5) days.
We are committed to developing customer service policies that respect and promote the dignity and independence of people with disabilities. Therefore, no changes will be made to this policy before considering the impact on people with disabilities.
Any policy of Dialogue that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.
This policy exists to achieve service excellence to customers with disabilities. If anyone has a question about the policy, or if the purpose of a policy is not understood, an explanation should be provided by, or referred to, Senior Manager, Compliance of Dialogue.
Dialogue is proud to have a diverse workforce and provide a safe, inclusive, and accessible work environment. As part of our commitment to it, we're introducing a policy to foster inclusivity in the workplace and to meet the requirements of the Integrated Accessibility Standards, Ontario Regulation (IASR) for the Employment Standard set forth under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA).
We want all talent and culture practices at Dialogue to follow the principles of dignity, independence, integration, and equal opportunity while making sure it's free from discrimination and harassment. We will identify, remove, and prevent accessibility barriers that may prevent the full participation of persons with disabilities in the workplace. This includes any physical, environmental, communication, and technological challenges.
You may request an accessible format or communication support:
Dialogue will make every reasonable effort to accommodate selected job applicants who have disabilities. Selected applicants will be informed that these accommodations are available, upon request, for the interview process. If a request for accommodation is needed for a candidate to participate in the hiring process, Dialogue will consult with the applicant and provide or arrange for the provision of suitable accommodation that takes into account the applicant’s disability-related needs.
All job postings and offer letters will have the following at the bottom:
Dialogue welcomes and encourages applications from people with disabilities and accommodations are available on request.
Dialogue will ensure that all persons receive training as required by the IASR. Employees will be trained on policies, practices, and procedures that support the full participation of persons with disabilities in the workplace.
Dialogue will take into account the accessibility needs of employees with disabilities, as well as individual accommodation plans, when conducting performance management, or providing career development and advancement to employees.
If an employee with a disability requests such, Dialogue will make every reasonable effort to provide or arrange for the provision of accessible formats and communication supports for information needed in order to perform their job and information that is generally available to all employees in the workplace.
Dialogue will develop and have in place written processes for documenting individual accommodation plans for employees with disabilities. The process for the development of these accommodation plans shall include specific elements, including:
Dialogue will provide individualized workplace emergency response information to employees with disabilities where the disability is such that individualized information is necessary and Dialogue is aware of the need for accommodation. Dialogue will provide workplace emergency response information as soon as practicable after learning of the need for accommodation due to an employee’s disability. Where an employee who receives individualized workplace emergency response information requires assistance and with the employee’s consent, Dialogue will designate a person to provide assistance to the employee. Dialogue will review individualized workplace emergency response information, at minimum, whenever:
Dialogue shall have in place a documented return to work process for employees returning to work due to disability and requiring disability-related accommodations. This return to work process shall outline the steps that the Dialogue shall take to facilitate the return to work.
Develop an Individual Accommodation Plan (IAP) that includes the following: