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ONLINE COUNSELLING

Unlocking access to mental health support for more working Canadians

51% of Canadians who need mental health care don't receive it. Those who do seek help wait an average of 30 days in the public system.
Online Counselling by Dialogue gives your employees timely, easy-to-access mental health support in the app they already use, paid out-of-pocket, and reimbursable through benefits.

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What is Dialogue's Online Counselling?

Online Counselling connects employees who may not have access to mental health support through their workplace benefits with licensed psychotherapists and social workers for confidential, one-on-one mental health support directly through the Dialogue app. Members pay $140 per session, with no subscription and no minimum commitment, and receive an insurance receipt after each session to submit for reimbursement through their health benefits plan.

SLOW, COMPLICATED ACCESS

Traditional alternatives

  • The average wait for mental health support in the public system is 30 days. Private waitlists can stretch weeks or months depending on availability.

  • Private therapy typically costs $150-$250 or more per session and may not always be eligible for reimbursement, depending on the provider or type of mental health professional.

  • Traditional options require a separate app, a new account, or a referral. Each adds friction that reduces the likelihood employees will follow through.

  • Many traditional services assign a counsellor, with limited ability to filter by cultural background, identity, or specialization. Switching providers often means starting over or having to wait all over again.

SEAMLESS, EXPERT-LED CARE

Dialogue’s Online Counselling

  • Most employees connect with a counsellor within a few days of booking. Appointments are available 7 days a week, including evenings.

  • $140 per session, with a structured insurance receipt issued after every appointment. Sessions are conducted by registered psychotherapists and social workers, covered by most employer health benefits plans.

  • Online Counselling lives inside the Dialogue app employees already use for their care. No new login. No separate platform. No referral required.

  • Employees filter by gender, cultural background, 2SLGBTQIA+, neurodiversity, and area of specialization. If the fit is not right, Dialogue helps them find a better match at any time.

Frequently asked questions

Your top questions about Dialogue’s Online Counselling answered.

Who is Online Counselling for?
How quickly can employees get an appointment?
What can employees get support for?
Can employees choose their counsellor?
Who is Online Counselling for?

Who is Online Counselling for?

Online Counselling is available to members over the age of 14 who are covered under a Dialogue Primary Care plan and don’t have access to employer-sponsored mental health support.

How quickly can employees get an appointment?

How quickly can employees get an appointment?

Most employees can connect with a counsellor within a few days of booking. Appointments are available Monday to Friday, 8 am–8 pm, and Saturday to Sunday, 10 am–4 pm.

What can employees get support for?

What can employees get support for?

Online Counselling supports employees with:

  • Anxiety, stress, low mood, and burnout
  • Grief, major life or professional transitions, and relationship challenges
  • Sleep hygiene, self-esteem, and anger management
    • Online Counselling is not designed for crisis intervention, complex or long-term disorders, diagnostic assessments, or medication management. Employees in immediate distress should contact 911 or the National Suicide Crisis Helpline (9-8-8).

Can employees choose their counsellor?

Can employees choose their counsellor?

Yes. Employees filter by gender, cultural background, 2SLGBTQIA+, neurodiversity, and more before booking. If the fit is not right after a session, Dialogue helps them find a better match at any time. Detailed instructions, including the nearest locations, are provided with the lab requisition in the app.

Dialogue’s Online Counselling gives members a new way to access mental health support within days.

Available in the app they already use, Online Counselling makes mental health support accessible to those who may not have it as a workplace benefit.

For Organizations For Members
For Organizations

For Organizations

  • No additional employer cost. Online Counselling is fully member-funded at $140 per session. No changes to existing contracts, no new vendor relationship to manage.
  • Extends mental health access without administrative burden. Online Counselling lives inside the Dialogue app employees already use, with no onboarding, no new platform, and no additional HR overhead.
  • Designed to be reimbursable from day one. Sessions are conducted by registered psychotherapists and social workers, covered by the vast majority of employer health benefits plans, reducing out-of-pocket costs for employees.
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For Members

For Members

  • Get a counsellor within days, not months. Appointments are available 7 days a week, with most people connecting within a few days of booking and a receipt ready for benefits reimbursement.
  • Choose a counsellor who fits your life. Filter by gender, cultural background, 2SLGBTQIA+ affirmation, neurodiversity, and specialization. If the fit is not right, Dialogue helps you find a better match.
  • No session cap and complete confidentiality. Continue with the same counsellor for as long as you need. Everything you share is secure and confidential.
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Already convinced? Get started today.

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Schedule a live demo

Please fill out this form and we will be in touch shortly to schedule a demo and show you what Dialogue can do for your business.

If you’re an existing customer or member and you would like help, please contact support@dialogue.co.