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MEDICAL SECOND OPINION

Expert guidance when it matters most

When a diagnosis changes everything, your employees deserve more than a second guess. Dialogue’s Medical Second Opinion program gives members access to leading Canadian specialists, with personalized, hand-held support from start to finish.

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What is a Medical Second Opinion?

 A medical second opinion is an independent review of an existing diagnosis or treatment plan by a qualified specialist. It helps patients feel confident they’re on the right path, and no option has been overlooked.

Dialogue’s Medical Second Opinion program is patient-driven, meaning members don’t need a doctor’s referral to get started. They can seek an independent, expert review on their own terms at any point in their care journey. 

SLOW, COMPLICATED ACCESS

Traditional medical second opinion programs

  • Difficult to access with long wait times, leaving patients feeling unsure while their care stalls

  • Complicated intake process with lengthy forms, missed calls, and multiple rounds of back-and-forth

  • No continuity of care, forcing members to repeat their concerns every time

  • Little to no support before or after receiving the opinion

SEAMLESS, EXPERT-LED CARE

Dialogue’s Medical Second Opinion

  • One simple entry point via the Dialogue web or mobile app, with no complicated forms

  • A dedicated care team handles all the heavy lifting, from record collection to specialist matching

  • The same care team member supports the member throughout their entire journey

  • Support before, during and after – including mental health navigation and specialist search

Three services.
One seamless experience

Dialogue’s Medical Second Opinion program includes three integrated services that can be
used together or independently, based on each member’s needs.

Group 6518329 Expert Second Opinion

Expert Second Opinion

An independent review of an existing diagnosis or treatment plan, delivered by a Canadian medical specialist with the right expertise for the care.Specialties covered include
(but are not limited to):

  • Dermatology
  • Oncology
  • Cardiology
  • Orthopedics
  • Neurology
  • Gastroenterology
  • Psychiatry
  • And more!
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Mental Health Care Navigation

For members navigating a mental health diagnosis or condition, our specialists help them understand their options and connect them to the right resources. 

  • Assessment with a Dialogue mental health specialist
  • Tailored navigation to internal and external resources
  • Works as a complement to Expert Second Opinion or as a standalone service
  • Seamlessly integrated with Dialogue’s EAP or Mental Health+ programs for more comprehensive support for eligible members
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Find a Medical Specialist

A concierge-style service that helps members locate the right specialist or medical facility in Canada or the United States.

  • All specialist types in scope
  • Personalized search based on member needs, condition, and location
  • Can be used following an Expert Second Opinion, or on its own

Dialogue’s Medical Second Opinion gives members the confidence to make informed decisions when it matters most.

When members face a serious health challenge, our end-to-end program ensures they never have to navigate it alone, driving peace of mind, faster answers, and stronger health outcomes.

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For Organizations

  • Demonstrates a genuine commitment to employee health during their most vulnerable moments
  • Reduces the risk of costly delays, misdiagnoses, and prolonged leaves of absence
  • Seamlessly integrates with your existing Dialogue programs under one platform and one admin relationship
  • Bilingual, culturally relevant care grounded in Canadian healthcare norms
  • Supported by Canada's only virtual care provider with Accreditation Canada Exemplary Standing — the highest recognition available
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For Members

  • Timely access to top Canadian specialists without needing to navigate the system alone
  • One app, one care team, one streamlined journey — from intake to delivery of the final report
  • Continuity with the same care team member throughout the process
  • Support for mental health needs that often accompany serious diagnoses
  • Available in English and French, from anywhere in Canada
  • Completely confidential and focused entirely on the member's well-being
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Already convinced? Get started today.

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