January update: A look back at a landmark year

As we step into 2026, it’s the perfect time to look back and celebrate progress. Last year, we focused on removing friction from the member experience. Not just by adding features, but fundamentally rethinking how our members access care.

Our goal remains the same: to deliver five-star care in every pocket. By combining expert medical care with seamless technology, we’re helping your teams stay healthy, present, and engaged. 

The impact of this focus is clear: In 2025, 85% of members rated their consultation five stars, and we reached an iOS app store rating of 4.8 by the end of the year. 

Here are five key achievements from 2025 that raised the bar for employee health.

In 2025, we reached a milestone that sets us apart across the virtual health landscape.

Dialogue became the first and only virtual care provider to achieve Exemplary Standing with Accreditation Canada.

This highest level of recognition for quality, safety, and governance is awarded only to those who meet over 95% of the 700+ eligibility criteria. We are proud to say that we met 100% of them.

For organizations, this means confidence. Confidence that your employees are accessing care held to the same high standards as Canada’s most trusted healthcare institutions, and confidence that quality remains consistent as your workforce grows. 

When a prescription is needed, speed matters.

*Available only in our Primary Care program.

By automating our prescription faxing process, 75% of prescriptions are now automatically sent to pharmacies within seconds of the appointment being completed. That means less waiting and more members getting the treatment they need sooner. 

We made booking care simpler and more flexible so members can access support on their terms.

Members can now see all available appointments upfront, book further in advance for non-urgent needs, and find a mental health provider who best fits their preferences. The result is less friction, fewer delays, and a higher likelihood that members follow through on the care they need.

Mental health support should feel approachable, not overwhelming.

*Available only in our Employee Assistance Program and Mental Health+ programs.

In 2025, we simplified our mental health intake by removing unnecessary screens, clarifying next steps, and reducing friction before booking an appointment.

These changes make it easier for employees to seek support early, while preserving the clinical process to keep members safe. 

We invested in responsible AI designed to support providers and minimize routine tasks.

AI-powered image quality review ensures providers receive clear, usable information to support accurate clinical decisions, while our AI scribe removes the need for manual note-taking during consultations. These tools help providers spend more of the consultation focused on the member and make each interaction more personal, attentive, and human. 

Behind every feature we ship is a single priority: delivering care people can trust. By simplifying access, enhancing the member experience, and raising the bar for quality across every interaction, we’re making care faster, easier, and more reliable for every member.

There’s a lot to be proud of in 2025, but we aren’t stopping there! We are continuing to invest in technology that humanizes healthcare, and we are excited to do even bigger and better things in 2026.

Your team deserves better care.

Give your employees seamless, five-star care. Start your two-week free trial now and experience the benefits of Dialogue for yourself.

Limited-time offer for new clients only. Sign up by March 30, 2026, to qualify.