December update: Making care simpler and more accessible

As the year comes to a close, we’re continuing our work to enhance the Dialogue experience for our members. We are constantly looking for ways to make our platform more intuitive, transparent, and supportive.

This month, we’re excited to introduce several updates designed to streamline access to care, provide greater clarity for members, and empower managers during critical moments. 

Let's dive in!

Expanded support for managers during a crisis

*Available only in our Employee Assistance Program.

Managers are often on the front line of employee well-being, and sometimes must navigate difficult situations that require immediate and expert guidance. To better support them, we’ve enhanced and expanded our crisis services with a dedicated Critical Support Line for Managers.

This single, accessible phone line consolidates and adds new manager support tools, ensuring leaders have a direct path to expert help to support their teams during a crisis. Through this line, managers can access two key services:

• Critical Incident Response: For urgent support during events affecting the workplace, such as a natural disaster, workplace accident, layoffs, or the death of a colleague. Our team provides immediate guidance to help managers lead their employees through challenging times, as well as direct psychological first aid support (virtually or on-site) to members.
• Crisis Services for Managers: For situations where a manager is helping an individual employee through an urgent mental health crisis, our clinical team can provide urgent coaching for the manager, conduct a wellness check and or facilitate a warm transfer where the phone can be passed directly to the employee in need of support.

By centralizing and expanding these resources, we are making it simpler for leaders to access the right support in those critical moments, and helping organizations respond to crises with confidence and care.

Note: If you believe an employee is in immediate danger of harming themselves or someone else, please call 911 right away or the national Suicide Crisis Helpline at 988. 

More transparency for nutrition services

*Available only in our Primary Care and Employee Assistance Programs.

We believe that clear communication and transparency are a cornerstone of quality care. To enhance transparency for members seeking nutrition support, we have improved how we display information for out-of-pocket services.

While some of our EAP packages cover a number of sessions with a Registered Dietitian, members sometimes wish to continue their journey with additional consultations. We’ve introduced a new service description screen that displays how many free sessions are available through a member’s plan (if applicable), and clearly indicates the cost of follow-up sessions.

This change fosters trust and ensures members have a complete and transparent understanding of any potential costs before continuing their care.

Adding dependents made easier than ever

Supporting a healthy family just got simpler. Members can now more easily add dependents and share access to care with their loved ones, directly within the Dialogue app.

Members can add a new family member directly during the intake process by adding their name, date of birth, and consenting to share their information.

For dependents over 14, an invitation to create their own Dialogue account can be emailed directly to their inbox so they can begin their care on their own terms.

This streamlined process removes friction, making it effortless for members and their families to access care.

Coming soon

Easier and more intuitive symptom selection

*Available only in our Primary Care program.

When a member isn’t feeling well, the first step to getting care should be as easy as possible. We’re leveraging AI to make our symptom selection tool smarter and more intuitive.

Members will be able to describe their symptoms in their own words and find the right care path. For example, if a member types “head hurts” or “headache for three days,” the AI will intelligently map to the clinical term “headache.” This smart search functionality will remove the guesswork and help employees get care faster.

Furthermore, if a member types a symptom that doesn’t have an exact match, our system will provide guidance by suggesting the closest applicable option. This ensures no one hits a dead-end, making the start of every care journey smoother and more efficient.

Discover what better access to care can do for your teams

These updates make our members' experience smoother, faster, and more reliable, helping them get the support they need when they need it.

Schedule a quick call to see how these updates can support your workforce and elevate your health and wellness strategy.