February update: Better technology for better access to care

Removing barriers to health and well-being is as important as the care itself. When technology works seamlessly in the background, it supports practitioners in delivering their best care and allows members to focus fully on feeling better.

This month, we’re rolling out a suite of updates designed to make the member journey smoother, faster, and more intuitive. From flexible booking options that respect busy calendars, to technical support that’s right there when you need it, every improvement is a step toward a five-star member experience.

Let’s explore what’s new in February!

A clearer, faster way to renew prescriptions

*Available only in our Primary Care program.

Managing medications should be seamless, especially for members managing ongoing care. That’s why we’ve improved the renewal experience by making medication history easier to access so that members can move forward with confidence and less effort.

Members no longer need to remember or re-enter past prescriptions. Dialogue prescriptions now appear in a clear, pre-populated list, making it easy to review, select, and request renewals in just a few clicks. This enhancement reduces errors, saves time, and removes unnecessary friction.

Extended booking windows for care on your schedule

*Available only in our Primary Care program.

Finding time for care shouldn’t add stress to anyone’s day. With extended booking windows, members can now schedule appointments in a way that better reflects life’s busy calendars and shifting schedules, without compromising on member safety.

What’s new:

• Plan ahead: Members can now book non-urgent appointments up to three days in advance, making it easier to find a time that works around meetings, family, and other commitments.
• Fast care for non-urgent concerns: For non-urgent issues requiring quick attention, members can book appointments until the end of the next day.
• Evening flexibility: Starting a booking after 6:00 PM? Members can now schedule an urgent appointment up to two days ahead.

This update reduces incomplete bookings and ensures members don’t delay care, leading to more proactive health management and fewer workplace disruptions.

Share the full picture with multiple photos

*Available only in our Primary Care program.

Describing a skin or muscle issue with just one photo isn’t always enough. That’s why we’ve introduced the ability to upload multiple photos, allowing members to share multiple images during the intake process.

This feature makes it easier for members to provide a complete picture of their concerns, giving care teams the information they need up front instead of having to request and resubmit more photos over and over again.

The result?

Faster access to care without the back-and-forth and a smoother care journey for everyone.

Easier access to technical support

When members need care, a technical issue should never be the thing that slows them down. That’s why technical support is now embedded directly into the intake experience.

Members can now access support without leaving their conversation by selecting the question mark in the top right-hand corner to Chat with us. If they prefer help later, they can also choose Email us or Browse our FAQ.

This update makes it easier for members to get immediate, actionable support during their care journey. The Chat with us option is also available anytime under the Account Management tab, ensuring help is always close at hand.

Coming soon

Menopause care that supports women at work

*Available only in our Women’s and Family Health service.

Menopause is a major life transition, but for many women, it’s also a workplace challenge. Symptoms like sleep disruption, brain fog, hot flashes, and anxiety can affect daily functioning, confidence, and performance. Yet too many people feel that they have to push through without support.

That matters because menopause is not just a health issue. It is a well-being and retention issue. In fact, 1 in 3 women say menopause symptoms have negatively impacted their work performance, and 1 in 10 ultimately leave the workforce due to unmanaged symptoms.

That’s why, on March 1st, Dialogue’s Women’s and Family Health service is launching with dedicated menopause care that goes beyond the basics.

Members will have access to women’s health clinicians trained in menopause care for assessment and symptom management, including hormonal and non-hormonal treatment options. They will also receive guidance on cardiovascular, metabolic, and bone health, as well as cancer screenings to support prevention and long-term well-being.

At Dialogue, we’re here for every chapter of our members’ health journeys, starting with menopause and growing to support all the moments that matter most.

While we refer to women, we are inclusive of all gender identities that may be uniquely or disproportionately impacted by these health issues or topics.

Turn better access to care into better workforce outcomes

A smoother member journey means employees get help sooner, stay healthier, and spend less time navigating barriers to care.

Schedule a call to learn how these updates can support your organization’s health and well-being goals.