annual growth rate
Founded in 2005, Coveo is the world leader in research powered by Artificial Intelligence, providing content recommendations for businesses. Coveo currently employs 300 people with offices located in Quebec, Montreal, San Francisco and Amsterdam.
Their mission is to improve the digital experience of clients and employees by providing them with the most relevant information in a proactive and contextualized manner.
Coveo is experiencing rapid growth at a rate of 50% per year, making recruiting increasingly difficult for their human resources team. In order to support the balance between the company’s objectives and their workforce, Coveo has to differentiate itself as an employer of choice by offering total compensation and benefits that stand out.
It is crucial for Coveo to also maximize employee retention and productivity rates in order to support their rapid growth.
"Dialogue is a real game changer for our employees. All they need is a few minutes and a smartphone. It only takes avoiding a single visit to the clinic to love it! It’s a privilege that we can no longer go without."
With two offices in Quebec and employees working remotely in Ontario, Coveo wanted to offer a corporate benefit that would appeal to all parties. Dialogue was the perfect fit.
Coveo is not afraid to assert that Dialogue provides a return on investment for their company in the following ways:
1. Reduced absenteeism
2. Prescription drug savings with Dialogue
3. A clear added value for employees
After only four months, the company noticed a 0.7% increase in hours worked among its Canadian employees. That’s more than one additional hour worked per employee, per month.
Despite the fact that many of Coveo's employees already have a family doctor, the company says appointments with family physicians are rarely instantaneous, and it can take days to meet with a doctor. Dialogue gives employees same day access -- and in some cases, within minutes!
When it comes to calculating the monetary gains of drug savings, Coveo is easily able to see the return on investment.The company anticipates a positive impact on the renewal of their insurance premiums year-over-year. Whether it be the premium that the employer must pay, or the portion that the employee pays, the cost savings allow the company to realize a quick return on investment.
Coveo covers two-thirds of the insurance premiums, and each percentage point of the experience rating in the eyes of the insurer represents enormous savings for the company.
Qualitatively, Coveo has received a lot of positive feedback from employees who value the service immensely, particularly since it is only available through employers as a group benefit.
For young professionals, Dialogue helps to differentiate an employer as one that goes above and beyond to ensure the wellbeing of its employees and their families.
Coveo is thrilled by all the benefits Dialogue has provided them, but what truly validates the service is their employee satisfaction rate.
Dialogue has a Net Promoter Score (or NPS) of 54 amongst Coveo employees.
The NPS is calculated by analyzing the results from 0 to 10 in response to this question: how likely are you to recommend Dialogue to a friend or colleague?
It is therefore not a raw percentage satisfaction, rather the difference in the percentage of detractors (scores from 0 to 6) from the percentage of promoters (scores of 9 and 10). Scores of 7 and 8 are considered passive.
Regardless of how frequently Dialogue is used, Coveo’s Director of HR says that his employees feel privileged to have access to Dialogue when they really need it. He himself is very happy to be able to benefit from it as a patient of the healthcare system, and as a father!