Checklist

Top 24 questions to ask your EAP provider

You want to ensure your team gets the best support for their well-being, but with all the care options available, it can feel overwhelming. This checklist cuts through the clutter, equipping you with the right questions to ask when choosing an employee assistance program that fits your team’s needs and drives meaningful results.

Is your EAP delivering on its promises?

1 in 2 employees feel their benefits are not meeting their needs. And with 35% lacking access to an EAP—or unaware it even exists—there’s a clear gap between what employees need and what their workplace offers.

Don’t let your investment go to waste. A strong EAP:

  • Delivers meaningful support for mental health, relationships, and finances

  • Caters to employees’ unique needs

  • Supports a workplace culture of caring

  • Boosts overall productivity and engagement

Set a new standard for employee support. Download our checklist to choose the best EAP

Download the checklist
A man sitting on a couch smiles while looking at his phone. The phone screen shows the Dialogue app with the EAP program showing support options for mental health, finance, legal, and work and career.

Why our customers love us

Testimonial - Ubisoft

“To me, a service like Dialogue fits into a business model where you want your employees to be well, healthy, productive, and focused on what they love doing – rather than on the burden of caring for their health.”

Louis-François Poiré Global Compensation Director, Ubisoft
Testimonial - Lightspeed

"Lightspeed has a philosophy and a vision that includes the mental health of its employees, and Dialogue is the best partner for us to help support them."

Heather Nicholson VP of Total Rewards and Systems, Lightspeed
Testimonial - Otsuka

"With everybody working from home, looking at screens all day, and spending a lot of time in isolation, some individuals may feel overly taxed or stressed. It’s tough. I could not be happier that our employees have access to Dialogue."

Joanie Michel Senior Director of People and Culture
Testimonial - Via Rail

“I feel like our account manager is truly on our team. He goes above and beyond to make sure that what we do is done well, and whenever there are any problems, he responds quickly and is there to help.”

Marie-Claude Laporte Senior Advisor of Health and Wellness
Testimonial - PSP

“Employees believe that Dialogue is really a one-stop shop and that they can access all the support they need in one place, even if they encounter different Dialogue medical staff along the way. I think that’s what our employees appreciate the most.”

Olivier Ouellet Director of Benefits and Wellness at PSP Investments

Discover more ways to boost well-being, increase productivity, and drive team satisfaction.

Learn more
A person sits on a sofa using a laptop, smiling, using Dialogue's EAP program on her laptop. There are green plants in the background.

Schedule a live demo

Please fill out this form and we will be in touch shortly to schedule a demo and show you what Dialogue can do for your business.

If you’re an existing customer or member and you would like help, please contact support@dialogue.co.