- From the Members screen click Profile in the top bar
- The admin section can be found at the bottom of the screen. Find the person you want to remove and click Remove
- A warning dialog will pop up to confirm this action, click Remove
All the information you need to manage your employee list and organization details
Your member list will now be updated to exclude the deactivated members. You can still find them in the Deactivated tab.
You can start adding members right away from the Members screen. Members can be added in two ways:
This option is best if you only have a small number of members you need to add.
To add a member individually:
Your new member will now appear on the Members screen.
This option is best when you have a large list of members you would like to add at once.
Note: The first column in your CSV file must contain an email address. A second column for first name and a third column for last name can be included but are optional.
To import members from a CSV file:
Your new members will now appear on the Members screen.
Updating or adding your billing information can be done from your organization profile.
HR Administration Console allows complete management of Dialogue benefit within an organization. An organization administrator can invite new members, deactivate members who no longer have access to Dialogue. The console also shows administrators the high-level engagement metrics, helping to understand how Dialogue is used by employees and their families. HR Administration Console does not give administrators access to medical information or patient records.
How to use the Dialogue mobile and desktop application
In order to check that you have access to Dialogue, we need to verify your identity. Please make sure you enter the correct unique ID as specified on the Dialogue signup page.
Depending on your organization, your unique ID could be any one or more of the following:
In order to check that you have access to Dialogue, we need to verify your identity. Please make sure you enter the email address that you received your Dialogue invitation at.
Didn't receive an email invite?
You are seeing this screen because we were not able to find you based on the name and birthday you entered; we are trying to find you using the email you were invited with.
It's possible that you entered your first name, last name, and/or birthday incorrectly, or entered something that doesn't match what we have on file. We are provided with this information by your employer; please make sure that you enter this information exactly as it appears on your paystub.
If you are still having trouble, please contact us for further assistance.
You may need to update information in your dependent's profile to get the most out of Dialogue's services. For example, after moving, you may want to get a prescription delivered. Here's how you can update their profile information:
On the Mobile App
1. In the "Profile" section, select "Family"
2. Select "Edit"
3. Modify the information in their profile by tapping on the field(s) you want to edit. For fields with selectable options, choose the option you would like to change their profile to. For fields with typed input, edit the information using the phone's keyboard.
4. When you have finished changing their profile information, tap on "Save" in the upper right of the application.
On the Web App
1. Select the arrow next to your name, and select "Family"
2. Modify the information in their profile by clicking on the field(s) you want to edit. For fields with selectable options, choose the option you would like to change their profile to. For fields with typed input, edit the information by typing in the new information.
3. When you have finished changing their profile information, click on "Save Changes" in the lower-right of the Profile pop-up screen.
Note: Dialogue only supports VISA, MASTERCARD or AMERICAN EXPRESS cards.
From the mobile Application:
1. Tap on the "Profile" button at the bottom of the application.
2. Tap on "Payment", then "Add a card".
3. Type in the credit card number, expiration date, verification number, and cardholder name in the listed fields.
4. Tap on "Done."
From the web app:
1. Open the drop-down menu where your name is displayed in the upper left of the browser window:
2. Select "Payment".
3. In the window that appears, type in the credit card number, expiration date, and verification number.
4. Select "Save".
From the web app:
From your account, click on the PDF file which has been sent from the application. The file will be automatically downloaded. When the download is completed, the file link will show up at the bottom of the web page. Click on the downloaded file link, this will open the PDF file.
From the mobile Application:
Follow the same instructions as above to download the file. The downloaded file can then be accessed from "Files"(for iOS) or from "My Files -> Downloads" (for Android).
You may need to update information in your profile to get the most out of Dialogue's services. For example, after moving, you may want to get a prescription delivered. Here's how you can update your profile information:
On the Mobile App
1. Tap on the Profile button in the lower right of the application, then select Account.
2. Tap on "Edit" in the upper right of the application.
3. Modify the information in your profile by tapping on the field(s) you want to edit. For fields with selectable options, choose the option you would like to change your profile to. For fields with typed input, edit the information using the iPhone keyboard.
4. When you have finished changing your profile information, tap on "Done" in the upper right of the application.
On the Web App
1. Click on the triangle shaped icon next to your name to drop down the options menu:
2. Select Account:
3. Modify the information in your profile by clicking on the field(s) you want to edit. For fields with selectable options, choose the option you would like to change your profile to. For fields with typed input, edit the information by typing in the new information.
When you have finished changing your profile information, click on "Save" in the lower-right of the Profile pop-up screen.
If you leave the App or Play Store open on your phone for a long time, it may not refresh and show new updates to Dialogue. This can get confusing when Dialogue says it needs an update, and it doesn't look like there is one! If you encounter this situation, here's how you resolve it:
The new update for Dialogue should now be visible.
In the Dialogue app,
Note: The allowed file formats are .png, .jpeg, .jpg and .gif.
Dialogue uses the default Android date picker to allow you to select a date. In order to select the right year, you need to click on the actual year in the top left and then scroll to the right one.
To reset your password, choose your situation below and follow the steps.
Note that you will have to enter the email address for your Dialogue account, which is often your corporate email address. For security and administrative reasons, we can not change the email address associated to your account to a personal one.
After the steps, you will receive the password reset link to the email address that is linked to your Dialogue account.
To change your password on the mobile app
If you are not logged in:
If you are logged in:
To change your password on the web app
If you are not logged in:
If you are logged in:
Attaching a file in the Dialogue mobile application
Click on the file icon at the bottom of the chat (see screenshot). This will give you a choice of either taking a picture or choosing one that is saved in your phone.
Note that you can only send image files from the mobile application. If you want to send other file types, you can do so from the web application. To access the web application, use a Chrome browser on a computer, and go to app.dialogue.co.
Attaching a file into the Dialogue web application
Click on the file icon at the bottom of the chat (see screenshot). This will open a file upload dialogue where you can choose which file you want to send.
Note: You should only be using the Chrome web browser to access the patient web app, since it is the only browser we currently support. This guide is thus limited to Chrome.
If you do not have your microphone and camera permissions enabled, the following pop-up should appear in the browser, just below the address bar:
You can click "Allow" to allow Dialogue to access your camera and microphone.
If Location/Notification settings are disabled, you should see the following in the bottom left of their web app window.
You can click on "Share my Location" to enable location sharing, and "Enable Notifications" to receive notifications from Dialogue.
Click on the Lock icon to the left of the address bar. You will see this pop-up:
Then click "Site settings". This will open a new Chrome tab where you will see a list of drop-down menus:
For the Location, Camera, Microphone and Notifications menus, select Allow, then close this tab and return to the tab where the app is logged in.
After changing permission settings, you need to reload the page. This can be done either by clicking on the refresh icon to the left of the address bar:
To enable Camera/Microphone/Location permissions on Android:
The Dialogue application will ask for your camera and microphone permissions when you use the camera/microphone for the first time.
If you have denied these permissions, you will not be able to take photos or do a video call using the application.
If you have denied the permissions, you can always re-enable them, by doing the following:
If you log in with location sharing diasbled, you will be prompted to enable it from within the app. Also, if you are chatting and have not shared your location, you will see an orange banner that encourages you to share your location.
Tap on the banner, and you will be redirected to the permissions for the Dialogue app.
If you cannot enable the location permissions for the Dialogue app, it is possible that your global location sharing is enabled.
Currently the only notifications a Dialogue member receives are for the purpose of chatting with a nurse or physician. If the employee wishes to turn off notifications they can do so from the Settings section for their device. In terms of email notifications, such as extended hours, new features, etc, there will always be an “unsubscribe” option in every email.
If you were invited by a family member: Enter your first name, last name, and birthday as it appears on a piece of government ID.
Enter your unique ID. Depending on the organization you belong to, your unique ID could be any one or more of the following:
Create and confirm your password.
Read the medical consent and scroll to the bottom of the document. Tap on agree after understanding and taking note of the medical consent.
Fill in your profile and make sure to add your phone number.
Upload a Medical ID such as your provincial health card (only used for identification) by snapping a picture of it.
On the mobile app
Only primary user accounts (the user that has access to Dialogue through their work) can add family members by following these steps:
Adding an adult (14+).
Adding a child (0-13)
The consultations with nurses and doctors are unlimited and included in your company's monthly rate.
Consultations with nutritionists and psychologists are not included and you will receive an invoice within the Dialogue app before consulting with the professional. To pay, you must first fill out your payment information:
When an invoice is sent, simply tap on the amount and accept the charge.
Although Dialogue is not an emergency service, we use a triage system to make a complete and safe assessment of each issue.
Just as in a walk-in clinic where you go from the reception desk taking your health insurance card, to the nurse, doctor and finally to the reception desk again to receive your list of specialists or laboratories, you can expect to talk to more than one person during your consultation. The major difference is that, with us, people come to you, not the other way around! Our approach is completely focused on our patients and we support them at every step!
- Your first interaction is with our IA triage questionnaire. Then you will briefly speak to an agent who assumes the role of dispatcher and assigns patients to available nurses.
- The latter will ask additional questions to validate some of the questionnaire responses. Their mandate is to assess the medical condition, rule out worrying signs, offer nursing consultations or general advice.
- For any medical procedure beyond that, they may recommend a consultation with a doctor or nurse practitioner (for a prescription, for example).
- The nurse will then refer you to a care coordinator who will find you an appointment in the time slots that suit your availability.
If your problem cannot be seen in a virtual consultation, a member of the care coordinator's team - will help you in your research for the appropriate resource if necessary.
- Some time later, if your problem requires it, a member of the team will follow up with you by chat!
The team has access to their colleagues' notes, allowing them to track the progress of your case but it is important to note that each professional is responsible for ensuring that your condition has not changed so it is possible that you will be asked similar questions.
To start a conversation,
You can ask any question regarding your health or navigation of the healthcare system. Our nurses will answer within a few minutes during opening hours. Instead of Googling it, Dialogue it! A real professional and qualified nurse will be there to chat with you, answer your questions or redirect you to the right resource. The average wait time will be displayed when you start the chat.
After chatting with our nurses, you can also meet with one of our psychologists, nutritionists or work and life coaches. Our nurses will determine if a telemedical consultation with one of our professionals is right for your situation and book an appointment.
At the time of your videoconference appointment, make sure to be in a private room with a fast wireless internet connection.
When the professional is ready, he or she will start the video call. There might be a slight delay between the time the call is initiated and the moment you receive the notification. Once you have received the video call, accept it.
Please note that additional fees may apply. If this is the case, the nurse or medical assistant will inform you of the cost before your consultation.
After chatting with our nurses, you can meet with one of our doctors, depending on the situation (please note that 70% of cases can be solved by our nurses). Our nurses will determine if a telemedical consultation with one of our doctors is right for your situation and book an appointment at the next available slot that works for you and the physician.
At the time of your videoconference appointment, make sure to be in a private room with a fast wireless internet connection.
When the doctor is ready, he will start the consultation. There might be a slight delay between the time the call is initiated and the moment you receive the notification. Once you have received the video call, accept it.
Unfortunately not, due to medico-legal reasons.
Different countries have different laws for physicians. Hence, when travelling overseas, we recommend that employees request local care seeing as Dialogue physicians cannot prescribe abroad due to licensing restrictions.
Dialogue is currently available in these locations.
In Ontario, there is an appointment booking service for the Toronto area.
Everywhere else, Dialogue will provide the contact information for referrals and the patient has to book at their own convenience.
Referral contact information can be found in your care plan and our nurses are available to help you through this process.
Whenever a physician prescribes you medication, you get to pick between two options.
Dialogue sends emails to the address provided at the account creation stage. However, an employer can discuss the frequency of emails with Dialogue; in addition, Dialogue provides employees with the option of unsubscribing from emails. It is important to be able to notify employees of changes in the Dialogue service such as the prolongation of operating hours.
For now, the email address for communications will be the same as the one with which they sign up to the Dialogue service.
Once your consult is over, we will set you up with your personalized care plan that will summarize your consultation. The care plan outlines the main concern/reason of the consultation, recommendations, referral information if necessary and prescription information.
Your care plan should be directly accessible in the same conversation where the consultation took place. If it is taking time to load, close the app and return to the conversation a few minutes later.
Questions regarding medico-legal, telemedecine and more
Dialogue is a virtual care platform empowering patients to be proactive about their health and connecting users to family doctors, registered nurses, psychologists, dermatologists and nutritionists. Developed in May 2016, Dialogue is a benefit offered by certain Canadian employers to their employees.
If you are physically located in Canada (except for the Northwest Territories where Dialogue is not yet available), you can use Dialogue and consult with our medical team.
You will need to enable your location when using the application.
Here at Dialogue, we strive to build a healthcare team composed of the best and most caring healthcare professionals. Our professionals have multiple years of practice and have been selected following a rigorous hiring process. For a list of our healthcare team, please click here.
Currently, Dialogue can only be used by employees whose employers have an agreement with Dialogue, or by the direct family members of the former. Please discuss with your company’s healthcare coordinator to know if your business offers or could offer Dialogue.
If you have any problems with your account or while using the app and have questions, do not hesitate to send a message to a nurse on the Dialogue app, send an email to the support team (between 9am and 5pm EST) or go to our website and ask a question via the Intercom messenger (green icon at the bottom right of our website).
Yes, if your employer has chosen the Family Plan. Consultations with health professionals are available for children from 0 to 21yrs old, or until 25yrs old if full-time student, living in the same household as the employee benefiting from the employer's health insurance plan; also spouse/partner. To learn how to add family members to Dialogue, watch this video.
Individuals over the age of medical consent (14 years of age) are required to consult privately with practitioners, unless a parent or guardian has been explicitly invited by the patient.
See below the definitions of partner and dependents:
- Spouse/partner: this represents spouse by marriage or through another official union recognized by the law; or a individual of the opposite sex or same sex who has been recognized publicly as spouse for a period of at least 12 months (common-law partner). If there is no co-habitation, this brings an end to the admissibility of a common-law partner.
- Dependents: this represents the children of an eligible employee or those of the spouse (or common-law partner) of an eligible employee. To be eligible, the children must be at most 21 years of age, or less than 25 years old (if they are full-time students), and live under the same roof.
The Dialogue app is available on iOS and Android devices (phones & tablets); we support iOS versions 8.0 and up, as well as Android versions 4.4 and up. In addition, Dialogue is available via the Google Chrome browser at https://app.dialogue.co
Consultations with nurses and doctors are included and covered by your employer. Consulting with nutritionists or psychologists requires additional fees.
Any additional requests, such as transferring your file to your family doctor or writing a leave of absence note for your insurance, etc., will involve an additional cost. All costs reflect standards suggested by RAMQ.
Dialogue's annual membership fee is a taxable benefit to the employee, throughout Canada, as long as the service is paid by the employer and sold directly through Dialogue to the employer (and is not a service included in insurance cover for a private health insurance plan as defined by the ITA).
In the case where the service is paid for entirely by the employee (and not the employer), Dialogue's annual fee may be eligible for the ITA medical expense tax credit (across Canada but with the exception of Québec where such credit is only available in respect of contributions paid to a private health insurance plan) to the extent that the service was used in the year by the employee.
If the Dialogue membership fee is covered by a private health insurance plan within the meaning of the ITA (eg GWL, Sunlife, Manulife, etc.) and the only contribution paid by the employer for the benefit of the the employee is the one paid to this private health insurance plan, the contribution thus paid will not constitute a taxable benefit in Canada, with the exception of Québec, since it is covered by the exception provided for in the ITA. The private health insurance plan will be able to cover this membership fee without affecting its status as a provider of private health insurance to the extent that it considers that it constitutes a qualifying medical expense within the meaning of the ITA or, as long as the coverage of this fee is less than 10% of the costs covered by it.
The majority of the healthcare professionals working on the Dialogue platform (including nurses and physicians) work on a contractual basis. A small number of nurses and physicians on the platform are Dialogue employees. We take many steps to ensure the highest quality of providers:
1. Rigorous recruitment and interview process
2. Ongoing quality assurance
3. Telemedicine-specific care algorithms, training and processes
4. Continuous medical education & collaboration with Medical Colleges
5. Ongoing and proactive client feedback
In such a case, you can contact your employer, Dialogue or the Roll of your professional. To seek remedies or damages for a prejudice you think you have endured, you must resort to civil court.
No. We request access to your camera/photos only to upload certain documents, such as your Medical ID, and to be able to organize video calls with you. Dialogue does not have access to any of your personal information or any functionalities on your phone except those for which you give us permission.
Only the healthcare professionals you interact with have access to your information. The only way for patient health records to be accessible by anyone other than the patient themselves is by him or her placing a request. If the patient wants the records shared with their general practitioner, he or she has two options: they can share their Care Plan (the record of the physician’s consultation) on the app, or they can request the medical note for an additional fee.
Our data is hosted on Amazon Web Services (AWS) in Canada. Learn more about how AWS supports healthcare IT on their HIPPA compliance site.
Dialogue is committed to information security and protects personal information and PHI through integrated, physical, technological and administrative safeguards:
The employee plan with Dialogue includes unlimited access to nurses and doctors for the themselves and their families. However, if the patient consults a specialist (Nutrition, Skin Care, Mental Health, Work & Life Coaching) additional fees may be incurred. At this point, the patient pays the full amount of any fee required via the app and receives a receipt for their insurance.
Telemedicine, or telehealth, is a tool that has long existed elsewhere in the world and even in other Canadian provinces. It uses telecommunications technology to provide medical care for patients in remote areas or who have physical or other constraints which make travel difficult, or who simply do not require a physical exam and can therefore receive health care without losing valuable time in a clinic waiting room or in emergency.
Telemedicine is held to national and provincial standards established by Canada Health Infoway and by the different professional orders. Professionals' liability is no different than that assumed in their other professional activities.
The American Medical Association (AMA) states that 70% of doctor's office visits can be handled over the phone and thus can be handled by telemedicine.
Teleconsultation allows for a partial physical examination, given that health professionals see the patient in front of them on a screen and can interpret nonverbal signs, assess wounds, and see the state of the patient. Furthermore, during primary health care visits, we know that in 30% of consultations there is no physical examination, including for example the vast majority of visits for mental health reasons.
Although we cannot guarantee resolution in every case, on average 85%-90% of our consultation are resolved. When a nurse or a physician is not able to eliminate all red flags via telemedicine, you will be getting a referral to see someone in person.
Remember that Dialogue isn’t for urgent care. If it’s an emergency, call 911.
Here are some examples of issues that can be treated:
For a complete list of issues that we can treat, please consult this document.
Yes you can! With your consent, we transfer the record of your encounter to your family doctor. Also note that using Dialogue does not affect your family doctor’s quotas given that Dialogue is a private service offered by your employer.
Please fill out this form and we will be in touch shortly to schedule a demo and show you what Dialogue can do for your business.