Employee Assistance Program (EAP)

Reimagined around the employee experience

Essential wellness services to stay happy and healthy, integrated into a modern digital-first platform that employees love.

Employee mental health issues are on the rise...

  • unhappy78% of Canadians report missing work due to mental health issues
  • Anxiety46% of Canadians report having feelings of stress regularly or all the time
  • Frame 2313% increase on long term disability (LTD) claims, mainly due to mental health issues

... but EAP investments are missing the mark

  • dissatisfactionLow employee usage rates and high dissatisfaction with current programs
  • 1_in_3_Canadians_wait_6_or_more_daysLong wait times and travel for in-person counselling delays resolution 
  • outline_phonelink_off_black_18dpOutdated, confusing experience (i.e. 1-800 numbers) reduces effectiveness and drives low satisfaction, usage, and overall ROI

Our reimagined EAP - built around the employee experience


  • Proactive outreach through our Integrated Health Platform drives adoption and reduces confusion

  • Easy, quick access to top professionals via our amazing patient app

  • Appointments within 24 hours or next day, at a time that works best for the employee

  • Live, virtual coaching to avoid travel for in-person appointments, without compromise on the human approach

  • True continuity of care with the option to continue with the same counsellor, and follow-ups after each session

  • On-demand access to self-guided articles and tips for a variety of wellness topics

  • Transparent reporting on program adoption, member satisfaction and other key metrics to drive positive outcomes

Reimagined experience + essential EAP services = ROI

Stress & Wellness

  • Mood disorders (depression, anxiety, etc.)
  • Insomnia & fatigue
  • Stress
  • Anger & emotion regulation
  • Grief & bereavement
  • Problematic substance use


Legal & Financial

  • Family Law (child custody, divorce, etc.)
  • Civil & Criminal Law (consumer protection, contracts, etc.)
  • Property Law (commercial, residential, etc.)
  • Bankruptcy, debt, divorce, employment transition
  • Real estate, mortgage, retirement planning

Family & Relationships

  • Parenting
  • Relationships & intimacy
  • Conflict resolution
  • Family dynamics
  • Assistance in navigating childcare or eldercare

Work & Career

  • Professional development
  • Work performance
  • Workplace conflict
  • Career orientation
  • Workplace stress
  • Manager consultations & employee referral


Critical Incident Response

On-site or virtual response within 24 hours including individual debriefings and group counselling in cases of a critical incident.

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